PROVE

Senior Director – Vice President of Servicing

PROVE

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado, Nevada • 🇺🇸 United States

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Job Level

Senior

About the role

  • The Senior Director / VP of Servicing will ensure PROVE’s interests are protected, recoveries are aggressively pursued, and operations are executed with excellence, professionalism, and compliance.
  • Working through PROVE’s servicing team, the Senior Director / VP of Servicing will be responsible for ensuring: PROVE’s lien security interests are properly perfected, including ensuring law firms receive adequate notice of assignment of interests
  • Case status updates are obtained from representing law firms at least every 90 days
  • New legal representation is secured for dropped or abandoned cases
  • Recovery of misdirected funds from third parties
  • PROVE’s interests are represented in bankruptcies, probate actions, interpleaders, and other extenuating circumstances
  • Achieving fair, strategic, win-win settlement outcomes in line with PROVE’s client-level targets and performance goals
  • Driving disciplined follow-through on agreed settlements to convert commitments into actual cash collections
  • Establishing escalation pathways and management oversight to resolve stalled negotiations, disputed balances, or complex settlement situations
  • Ensuring settlement execution reflects professionalism, strategic judgment, and alignment with PROVE’s broader servicing strategy.

Requirements

  • 7–10+ years of experience in loan servicing, mortgage servicing, receivables servicing, or other financial asset servicing, including 3+ years in leadership.
  • Experience with litigation finance a plus.
  • Demonstrated success managing high-performing remote teams, including offshore workforce management
  • Strong people leadership, emotional intelligence, and ability to navigate difficult conversations with internal and external stakeholders
  • Proven experience building processes, scaling operations, and partnering with software/technology initiatives
  • Highly analytical with strong quantitative ability
  • Advanced Microsoft Excel skills required
  • Experience with Power BI or other BI / data visualization tools strongly preferred
  • Excellent written and verbal communication skills
  • Bachelor’s degree required.
Benefits
  • Exceptional customer service and professional communication in all interactions with outside parties

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
loan servicingmortgage servicingreceivables servicinglitigation financeprocess buildingoperations scalingquantitative analysisMicrosoft ExcelPower BIdata visualization
Soft skills
people leadershipemotional intelligenceconflict resolutioncommunicationteam managementstrategic judgmentnegotiationprofessionalismanalytical thinkingstakeholder management