Operations

• Responsible for working with customers on cases / queries raised by them
• Handle complex or escalated customer issues that require in-depth technical knowledge
• Working closely with the team to support them on any complex queries
• Help customers build their Automation Framework and testing strategy
• Investigate and resolve recurring issues or unusual cases that frontline support cannot resolve
• Create and contribute to knowledge base materials dedicated towards internal and external education
• Assist with the design and delivery of products and other technical demonstrations and training
• Serve as the subject matter expert (SME) for specific products or services within the support team
• Stay up-to-date on product updates, new features, and best practices
• Conduct training sessions for junior support staff, sharing insights on resolving technical issues and improving service quality

Senior TechOps Consultant

Senior Operations Specialist