Quality Assurance Specialist
ProTrans
full-time
Posted on:
Location Type: Office
Location: Laredo • Texas • United States
Visit company websiteExplore more
About the role
- Develop, implement, and maintain quality assurance standards and procedures across transportation and warehousing operations.
- Monitor and ensure compliance with U.S. and Mexican regulations (e.g., DOT/FMCSA, SCT, Carta Porte, customs documentation).
- Lead root cause analysis (RCA) and corrective action processes for service failures, delays, cargo damage, and non-conformance.
- Support internal and external audits, including C-TPAT, ISO, and customer audits.
- Analyze service quality data and operational KPIs (on-time %, damage rate, claims, dwell time).
- Identify and implement continuous improvement initiatives (Lean, Six Sigma, 5S) to reduce cost and improve operational performance.
- Develop and maintain training content for frontline teams on quality procedures, safety protocols, and compliance standards.
- Create and enforce SOPs for transportation quality checks, cross-dock handling, and customs documentation.
- Partner with transportation, warehousing, IT, procurement, and customer service teams on quality initiatives.
- Act as a quality liaison for key cross-border clients and carriers.
Requirements
- Bachelor’s degree in Industrial Engineering, Supply Chain, Logistics, or related field.
- 3+ years of experience in quality assurance within logistics, transportation, or supply chain environments.
- Knowledge of cross-border freight operations, including customs processes and Mexico/U.S. trade regulations.
- Experience with ISO 9001, Lean, Six Sigma (Green Belt preferred), and root cause tools (5 Whys, Fishbone).
- Bilingual (English/Spanish) – required.
Benefits
- Competitive salary and benefits
- Cross-border travel opportunities
- Career development in a fast-paced, growing logistics network
- A culture focused on safety, integrity, and operational excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
quality assuranceroot cause analysiscontinuous improvementLeanSix SigmaISO 9001customs documentationoperational KPIstraining content developmentSOP creation
Soft Skills
leadershipcommunicationcollaborationanalytical thinkingproblem-solvingorganizational skillsattention to detailbilingual communication
Certifications
Bachelor’s degree in Industrial EngineeringBachelor’s degree in Supply ChainBachelor’s degree in LogisticsSix Sigma Green Belt