Proton

Senior Community Manager

Proton

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Craft the community blueprint: You’ll help design the foundation of Proton’s community ecosystem:
  • Architect the Proton Community Hub, Proton’s own space for discussion, feedback, education, and connection.
  • Build systems, frameworks, and rituals that scale belonging and participation.
  • Define how members join, contribute, get recognized, and stay engaged.
  • Build & lead Proton’s ambassador program: You’ll create the next evolution of Proton’s ambassador experience:
  • Design ambassador journeys, contribution loops, rewards, and governance.
  • Source, onboard, activate, and nurture ambassadors who passionately represent Proton online and IRL.
  • Work with marketing, social, and product to connect ambassadors to brand and product moments.
  • Grow micro-communities across platforms: You’ll steward Proton’s presence in spaces where communities already live:
  • Reddit, Discord, Telegram, Matrix, LinkedIn groups, and emerging platforms.
  • Foster real conversations, create rituals, and shape touchpoints that feel human.
  • Identify community needs early and be the connective tissue between users and internal teams.
  • Guard the health & safety of Proton’s brand reputation: You’ll protect the integrity of the Proton brand and community:
  • Monitor sentiment, guide crisis responses, and ensure brand safety.
  • Set clear policies, moderation standards, and community guidelines.
  • Partner with product and engineering teams to turn insights into roadmap input.

Requirements

  • 7+ years in community management, ambassador programs, or developer relationships building
  • Proven communication and copywriting experience
  • Proven experience building community hubs or ambassador programs from the ground up
  • Experience facilitating IRL user communities or event-driven community activation
  • Exceptional communication skills; able to motivate, inspire, and mobilize groups
  • Comfortable working autonomously and owning complex cross-functional programs
  • Based in the US and familiar with US online culture.
Benefits
  • Work with the best: Hiring at Proton is extremely selective. We believe that small teams with exceptional talent will always outperform larger teams with more bureaucracy. Build quickly with smart people from some of the world’s top universities and organisations who are here because they want to get things done.
  • Grow with us: As one of Europe’s fastest growing tech companies, we provide opportunities for rapid career advancement. We prefer to promote from within whenever possible.
  • Do work that matters: Proton’s services are at the forefront of defending freedom and democracy around the world, and our work helps save the lives of journalists and activists working on the front lines.
  • Collaboration-First Flexible Work: Collaboration is easier and more effective in person, which is why we have offices in Geneva, Zurich, Prague, Barcelona, Paris, London, Vilnius, Skopje, and Taipei. You can also enjoy working from home up to 30% of the time, while enjoying great company during our three core days in the office.
  • Be part of a movement: Proton is not just world-class products and services; we are also leaders of a broader community-driven movement advancing a more socially responsible way of doing business online. Whether it’s through maintaining the core open-source libraries used by thousands of other businesses or providing financial/technological support to aligned organisations, your work will have an outsized impact on the world. Read more about our impact here.
  • Benefits: in addition to flexible working hours and career growth support, Proton offers other benefits such as global and department team-buildings, office parties and celebrations, transport and gym allowances, free breakfast and lunch at the office (and dinner when needed) along with a supportive, tight-knit in-person office culture.
  • Stock options: All team members are also shareholders and you get stock options when you join us, with the opportunity to gain outsized financial rewards for our success together.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
community managementambassador programsevent-driven community activationcopywritingcommunity hub designcross-functional program management
Soft Skills
communicationmotivationinspirationmobilizationautonomy