Customer Support Partner II

Protolabs

Customer Support Partner II providing excellent service to customers with a hybrid work setup. Engaging with internal teams to resolve inquiries and support departments.

Posted 7/28/2026full-timeMaple Plain • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $44,100 - $58,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service within a manufacturing environment, effectively managing complex orders and collaborating across departments to resolve issues. Proficient in CRM and ERP software, with strong problem-solving and communication skills to enhance customer relationships.

Highest-signal resume keywords

Customer Service ExperienceCRM Software ProficiencyERP Software FamiliarityLogistics UnderstandingProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingAttention to DetailComputer NavigationManufacturing KnowledgeProduct Knowledge

Soft Skills

Strong Communication SkillsAdaptabilityInitiativeResourcefulnessTeam Mentoring

Tools & Technologies

Microsoft ProductsCRM SoftwareERP Software

Industry Keywords

Customer Relationship ManagementLogisticsShipping ScenariosManufacturing Environment

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Performs complex customer service tasks with accuracy and efficiency:
Understands when, how and who to escalate issues and is considered a subject matter expert.
Collaborates with customers and internal partners to understand customer requests and developing options to meet the requests
Provides timely and accurate information to incoming customer order status and product knowledge requests
Can process complex orders with accuracy
Able to execute standard customer service tasks with proficiency (quality and volume)
Organize and troubleshoot customer requests, meeting customer needs in real-time.
Advocates for Protolabs and is a representative of the company.
Familiar with processes owned by other departments; coordinate and liaison between departments and customer to resolve order issues.
Mentors team members, supporting collective learning and training.
Ownership of learning and personal development, including timely completion of all assigned courses, identification of skill gaps, and staying current on all process/policy changes.
Serves and an SME for specific processes within the organization
Works with moderate supervision.
Other duties as assigned.

Requirements

What you’ll need

College degree is preferred with related work experience.
Recommended 3-5 years Customer Service experience in a manufacturing environment preferred. (2 years Protolabs experience). Proficient in Microsoft products and general computer navigation.
Familiar with CRM and ERP software.
Demonstrates attention to detail, initiative, and resourcefulness.
Ability to quickly adapt to new systems and programs.
Strong communication skills.
Excellent customer relationship skills.
Solid problem-solving skills, seek out resources and solutions for consideration.
Flexible and adaptable to change.
Strong understanding of Logistics and different shipping scenarios.

Benefits

Comp & perks

Health Insurance: Traditional OR High Deductible plan
Flexible Spending Accounts
Health Savings Account (including employer contributions)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid caregiver leave
You will receive at least 3 weeks of PTO + Wellness + Holiday Pay + Volunteer Hours
401k with company match and immediate vest
Employee Stock Purchase Program at a discounted rate
Matching grants through Protolabs foundation
And More!