Project Applications Engineer
Protolabs
full-time
Posted on:
Location Type: Hybrid
Location: Maple Plain • Minnesota • United States
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Salary
💰 $82,000 - $109,300 per year
About the role
- Provide presales technical support to sales teams and customers on high‑value, non‑standard projects to help secure large‑revenue opportunities.
- Serve as the primary technical liaison for customers from quoting through approved‑sample delivery.
- Collaborate with customers and internal teams (manufacturing, quality, operations, sales) to support projects with non‑standard requirements.
- Translate customer technical requirements, timelines, design flexibility, and volume needs into optimal solutions within Protolabs factory and network capabilities.
- Set and manage internal and external expectations by providing presales guidance on manufacturability, quality, and technical tradeoffs.
- Review customer designs and documentation, identifying required changes to meet application and manufacturing requirements.
- Evaluate project risk by assessing customer requirements, aligning expectations, and ensuring fit with Protolabs manufacturing capabilities and offerings.
- Define, manage, and control project scope, requirements, and changes throughout the project lifecycle.
- Monitor, document, and report project milestones and outcomes to ensure adherence to technical, quality, and schedule requirements.
- Track and report project performance against KPIs such as close rate, revenue, on‑time delivery, and non‑conformances.
- Effectively apply work instructions and supporting documentation when evaluating customer quotes.
- Maintain in‑depth knowledge of Protolabs products, processes, factory capabilities, and network offerings.
- Provide on‑site factory support as needed to coordinate with manufacturing, quality, and operations teams.
- Partner with team leaders to assess data, workload, and capacity to support effective resource planning.
- Drive continuous improvement in work processes, project execution, and individual performance.
- Perform other duties as assigned.
Requirements
- BS in Engineering and 6+ years of related work experience or 8+ years of directly related work experience in an engineering or manufacturing role
- 4+ years in a technical customer facing role is preferred
- 4+ years experience managing projects with high requirements and complexity
- Subject Matter Expertise in Injection Molding
- Experience with modeling/revising 3-D solid model in native CAD software
- Proficient in reading technical drawings and understanding requirements
- Strong customer relationship skills with an ability to build rapport, gain trust, and deliver effective communication
- Excellent interpersonal skills and ability to work well within a team and other internal departments
- Proven ability to collaborate with cross-functional partners to influence actions and decisions to meet project needs and provide a white-glove experience for customers
- Strong negotiation skills and ability to successfully deal with escalations
- Highly organized with ability to multi-task and prioritize in a fast-paced environment
- Strong computer skills with MS Office applications and experience using a CRM software such as Salesforce
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- At least 3 weeks of PTO + Wellness Hours + Holiday Pay + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
project managementtechnical supportInjection Molding3-D solid modelingtechnical drawing interpretationmanufacturability assessmentquality assurancerisk evaluationKPI trackingcontinuous improvement
Soft Skills
customer relationship managementinterpersonal skillsteam collaborationnegotiation skillsorganizational skillsmulti-taskingeffective communicationrapport buildinginfluencing skillsresource planning
Certifications
BS in Engineering