Credit & Collection Analyst
Protolabs
full-time
Posted on:
Location Type: Hybrid
Location: Maple Plain • Minnesota • United States
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Salary
💰 $48,200 - $72,200 per year
About the role
- Reconcile and collect past due balances via email, phone or other means of communication
- Review and action sales orders that have been placed on hold
- Research customer inquiries related to billing concerns, mismatched order questions, misapplied or missing payments and escalating more complex matters through appropriate channels.
- Accurately and concisely document actions taken on assigned accounts within system applications.
- Utilize customer portals to research invoice issues, review payment dates and submit invoices
- Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
- Respond timely to requests and questions from other Departments including Sales, Customer Service, Billing, Global Finance and Controllership.
- Coordinate collection efforts and communicate problem accounts to Sales, Customer Service and Global Finance as required, engaging senior level analysts and/or management when required or appropriate to expedite resolution of customer issues or outstanding receivables.
- Negotiate favorable customer payment plans when necessary, within specified authority levels
- Initiate or process write-offs, bad debt recoveries, bankruptcies and credit memos in accordance with defined procedures and levels of authority.
- Evaluate new and existing customers for terms and credit limits using approval matrix and provide recommendations based on review.
- Participate in department meetings, aging review summaries, all employee meetings and other group events.
- Assist in developing and refining processes, procedures, and policies to enhance efficiency and effectiveness. Provide suggestions and feedback for further development.
- Perform other job-related duties as assigned
Requirements
- 2+ years of collections experience
- 2+ years experience in an accounting or customer service capacity
- Manufacturing experience desired, but not required
- Proficient in Microsoft Word and Microsoft Excel
- Excellent written and verbal communication skills, positive attitude and a strong sense of urgency
- Ability to communicate and collaborate with customers and employees in a professional, effective manner
- Detail oriented with the ability to multi-task
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- You will receive at least 3 weeks of PTO + Holiday Pay + Wellness Hours + Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceaccounting experiencecustomer service experienceinvoice processingcredit evaluationpayment negotiationbad debt recoverywrite-off processingdata documentationprocess improvement
Soft Skills
written communicationverbal communicationcollaborationattention to detailmulti-taskingpositive attitudesense of urgency