Customer Success Partner
Protolabs
full-time
Posted on:
Location Type: Hybrid
Location: Nashua • New Hampshire • United States
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Salary
💰 $18 - $25 per hour
About the role
- Provide excellent service to our growing customer base and internal customers
- Verify the accuracy of customer purchase orders
- Enter customer orders and understand all aspects of the order process and workflow
- Reconcile and verify customer payments for open orders
- Serve as a key liaison between departments to ensure customer issues are communicated and escalated appropriately
- Maintain customer database accuracy with the assistance of the Customer Service Coordinator
- Process incoming customer inquiries and triage appropriately within the organization
- Handle customer correspondence via phone and email and work with customers to resolve customer questions and concerns
- Assist in maintaining team metrics
- Perform other related duties as assigned.
Requirements
- High School Diploma or equivalent
- 1-2 years of related Customer Service experience
- Attention to Detail
- Customer and Client Focused
- Decision-Making/Judgement
- Open Communication/Transparency
- Proficient in Microsoft products
- Must have a pleasant phone voice and ability to speak clearly
- Ability to perform multiple functions simultaneously
- Ability to quickly adapt to new systems and programs
- Strong attention to detail and ability to troubleshoot and find resolution
- Ability to leverage resources and think creatively to resolve customer issues
- Proficient using a computer and able to accurately type 40 wpm
Benefits
- Health Insurance: Traditional OR High Deductible plan
- Flexible Spending Accounts
- Health Savings Account (including employer contributions)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid caregiver leave
- 3 weeks of PTO, plus Holiday Pay and Volunteer Hours
- 401k with company match and immediate vest
- Employee Stock Purchase Program at a 15% discounted rate
- Matching grants through Protolabs foundation
- And More!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer service experienceorder processingpayment reconciliationdata entrytroubleshootingtyping speed 40 wpm
Soft Skills
attention to detailcustomer focusdecision-makingopen communicationadaptabilityproblem-solving
Certifications
High School Diploma