Account Manager

• Proactively drives, organizes and facilitates business reviews and other customer meetings.
• Develops and manages an annual account plan and budget in collaboration with other internal resources.
• Aligns with customer KPI’s and utilizes Protolabs business analytics (technology, SFDC, DOMO, best practices, etc.) within various levels of the customer's product life cycle & service lines.
• Understands customer's business and uses that knowledge to provide solutions to penetrate the account. Sells across all service lines and aligns the customer to Protolabs full product life cycle capabilities to create competitive advantage. Fluent in key value propositions and customer bottleneck/objections, and can map a product life cycle supply chain from source to end customer.
• Pursues individual development. May provide input and guidance for other team members.
• Identifies key customer contacts: both champions and coaches, at multiple levels across multiple departments. Leads and leverages account team member(s) and other internal resources toward achieving customer expectations and grow account value.
• Accountable for operational results and connected to operational excellence, but spends less than 25% of time on day-to-day account operations and no time on account administration.
• Manages and grows accounts for multiple service lines and customer locations.
• Accountable to manage a select group of accounts; best practice is between 5-8 customers
• Performs other duties as assigned.

Key Account Manager

Account Manager – TPO

Personal Lines Account Manager

Client Relations Manager

Director of Client Partnerships