Business Operations Associate

Protocol Behavioral Health

Associate in Business Operations managing patient workflows and supporting clinic operations in a virtual behavioral health setting. Role requires strong organizational skills and adaptability in a fast-paced environment.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $45,000 - $55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational skills and the ability to manage patient referrals and records accurately while supporting virtual clinic operations. Proficient in handling customer service inquiries and adapting to changes in a healthcare environment.

Highest-signal resume keywords

Patient Referral ManagementData AccuracyCustomer ServiceOrganizational SkillsSpanish-Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Strong Organizational SkillsComfort With AmbiguityAdaptability

Tools & Technologies

EMRsInternal Tools

Industry Keywords

HealthcareAdministrative SupportOperations

About the role

Key responsibilities & impact

Manage patient referrals and build accurate patient records
Field incoming patient calls and coordinate scheduling changes
Serve as first line of support for internal helpdesk
Support daily virtual clinic operations and assist with billing tasks
Maintain data accuracy across EMRs, trackers, and internal tools

Requirements

What you’ll need

0–2 years of experience in operations, administrative support, customer service, or healthcare-related roles
Strong organizational skills
Comfort with ambiguity and change
Spanish-language proficiency is a plus

Benefits

Comp & perks

Flexible remote work
Competitive healthcare coverage
Generous paid time off