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Protocall Services, Inc.

Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic emotional support and crisis intervention. Engaging callers in distress, ensuring a high-quality service experience with professional care.

Posted 7/30/2026full-timeRemote • Illinois • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns. Proficient in maintaining accurate documentation and navigating multiple software systems while delivering effective client engagement.

Highest-signal resume keywords
Bachelor's DegreeBehavioral Health ExperienceCounseling SkillsClient EngagementCrisis Intervention

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Behavioral Health AssessmentCoping StrategiesSafety PlanningDocumentationMultitasking
Soft Skills
EmpathyActive ListeningRapport BuildingProfessionalism
Industry Keywords
Telephonic SupportSocial ServicesEmergent SituationsRisk Assessment

About the role

Key responsibilities & impact
  • Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
  • Build rapport, actively listen, and foster client engagement.
  • Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
  • Provide resources, coping strategies, referrals, and safety planning.
  • Intervene appropriately in emergent situations.
  • Maintain accurate, timely, and clinically sound documentation.
  • Multitask effectively while navigating multiple software systems.

Requirements

What you’ll need
  • Bachelor’s Degree from an accredited 4 year college or university.
  • Minimum of 1 year direct experience in behavioral health, counseling, or social services.

Benefits

Comp & perks
  • Comprehensive medical, dental, and life insurance
  • 401(k) program with company match
  • Company-matched student loan repayment program
  • Short- and long-term disability (STD/LTD)
  • Employee Assistance Program (EAP)
  • Accrued PTO (earn up to 4 weeks in your first year)
  • Opportunities for professional growth and advancement