Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic emotional support and crisis intervention services for individuals in distress. Working remotely to ensure high-quality care while multitasking across various software systems.

Posted 7/30/2026full-timeRemote • North Carolina • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing empathetic telephonic support and assessing emotional and behavioral health concerns while ensuring HIPAA compliance. Proficient in maintaining accurate documentation and effectively multitasking across multiple software systems.

Highest-signal resume keywords

Bachelor's DegreeBehavioral Health ExperienceCounseling SkillsClient EngagementHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyActive ListeningRapport BuildingCrisis Intervention

Tools & Technologies

Telephonic Support SystemsDocumentation Software

Industry Keywords

Behavioral HealthSocial ServicesCoping StrategiesSafety Planning

About the role

Key responsibilities & impact

Provide empathetic, ethical, and professional telephonic support to individuals experiencing distress or seeking guidance.
Build rapport, actively listen, and foster client engagement.
Assess emotional and behavioral health concerns, including levels of risk and urgent safety issues.
Provide resources, coping strategies, referrals, and safety planning.
Intervene appropriately in emergent situations.
Maintain accurate, timely, and clinically sound documentation.
Multitask effectively while navigating multiple software systems.
Ensure a secure, HIPAA-compliant home workspace with a locking door and a wired, stable internet connection.

Requirements

What you’ll need

Bachelor’s Degree from an accredited 4 year college or university
Minimum of 1 year direct experience in behavioral health, counseling, or social services

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement