Crisis Counselor

Protocall Services, Inc.

Crisis Counselor providing telephonic emotional support and intervention for callers in distress. Engaging with individuals facing various emotional and behavioral challenges in a remote setting.

Posted 7/30/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $24 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering emotional support and crisis intervention while ensuring HIPAA compliance. Proficient in risk assessment, documentation, and providing resources for individuals facing behavioral health challenges.

Highest-signal resume keywords

Bachelor's DegreeBehavioral Health ExperienceCrisis InterventionRisk AssessmentHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Crisis InterventionRisk AssessmentDocumentationSafety PlanningResource Provision

Soft Skills

Compassionate SupportEngagement SkillsCoping Strategy Development

Industry Keywords

Behavioral HealthCounselingSocial ServicesEmotional Support

About the role

Key responsibilities & impact

Delivering compassionate emotional support, risk assessment, crisis intervention, and stabilization services
Engage with callers experiencing emotional, behavioral, and situational challenges
Provide resources, coping strategies, referrals, and safety planning
Maintain accurate, timely, and clinically sound documentation
Ensure a secure, HIPAA-compliant home workspace

Requirements

What you’ll need

Bachelor’s Degree from an accredited 4 year college or university
Minimum of 1 year direct experience in behavioral health, counseling, or social services

Benefits

Comp & perks

Comprehensive medical, dental, and life insurance
401(k) program with company match
Company-matched student loan repayment program
Short- and long-term disability (STD/LTD)
Employee Assistance Program (EAP)
Accrued PTO (earn up to 4 weeks in your first year)
Opportunities for professional growth and advancement