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Business Change and Transformation Manager, Consulting
ProtivitiManager specialized in Business Change and Transformation for consulting firm, overseeing project execution and client relationship management. Leading initiatives to enhance operational efficiency and achieve better financial outcomes.
About the role
Key responsibilities & impact- Managers are responsible for serving clients and ensuring the successful execution of projects
- Managers develop lasting relationships with client personnel and seek to further these relationships through quality product delivery
- Responsible for understanding their client’s business and demonstrating technical competence in their product group and industry
- Managers develop contacts with the business community and serve as ambassadors of Protiviti in the market
- As a specialist in Business Change & Transformation, apply specific expertise and experience in Change and Transformation projects across a broad range of clients
- Demonstrate strong knowledge of business transformation methodologies, target operating model design, organisational change and process improvement across multiple sectors
- Facilitate workshops and stakeholder meetings to gain an understanding of client business operations, strategic objectives, challenges, risks, gaps and inefficiencies
- Manage the delivery and execution of client engagements
- Manage Protiviti and client staff in line with BPI practice for the successful delivery of client engagements
- Ensure accurate documentation of current-state business processes, operating models and ways of working through process maps, workflow diagrams and other appropriate visualisation techniques
- Identify, document and communicate key business risks, operational gaps, inefficiencies and transformation opportunities
- Evaluate, synthesise, organize and interpret data sets
- Proactively identify, document and communicate innovative ideas to simplify, standardise, optimise and automate business processes
- Lead the design of client target operating models
- Draft and review high-quality client deliverables
- Execute project management, governance and programme administration activities to support business transformation initiatives
- Lead communication and relationship management with client stakeholders and Protiviti leadership
- Support business development activities.
Requirements
What you’ll need- Demonstrated experience within a consulting environment delivering business change, transformation, or operational improvement initiatives across multiple sectors
- Brings exposure to organisational change, process optimisation, programme delivery, and transformation execution
- Proven end-to-end project and programme management experience, with strong client relationship management skills and the ability to operate as a trusted advisor
- Experience supporting the design and delivery of business transformation initiatives, including operating model design, business process optimisation, organisational redesign, digital and technology-enabled transformation, and customer or employee experience improvement
- Strong leadership and team management capabilities, with experience leading teams, supervising delivery, and contributing to the development and mentoring of junior colleagues
- Self-motivated and proactive, with the ability to operate independently and navigate ambiguity, particularly during early-stage or less structured engagements
- Strong analytical and creative problem-solving skills, with the ability to structure complex challenges and develop pragmatic, value-driven solutions
- Excellent communication skills, including advanced verbal, written, and presentation capabilities, with the ability to articulate complex ideas clearly to senior stakeholders
- High-quality report writing and documentation skills, with strong attention to detail and professional standards
- Ability to manage multiple priorities effectively, maintaining composure and professionalism under pressure
- Exposure to, or experience in, business development activities, including contributing to proposals and client growth initiatives
- Strong organisational and time management skills, with the ability to deliver high-quality outputs within agreed timelines
- High levels of integrity and professionalism, demonstrating sound ethical judgement in all aspects of work
- Proficiency in Microsoft Office 365 tools
- Professional certification in project management or change management desirable.
Benefits
Comp & perks- Employees are eligible for medical and dental insurance cover
- Life assurance
- Pension scheme
- Up to 25 days holiday per calendar year
- Up to 10 paid holidays each calendar year
ATS Keywords
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Hard Skills & Tools
business transformation methodologiestarget operating model designprocess improvementproject managementprogramme deliverybusiness process optimisationorganisational redesigndigital transformationtechnology-enabled transformationdata analysis
Soft Skills
client relationship managementleadershipteam managementanalytical skillsproblem-solvingcommunication skillsreport writingorganisational skillstime managementintegrity
Certifications
project management certificationchange management certification