Protex AI

Customer Success Manager

Protex AI

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • United States

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About the role

  • Build trusted relationships with both site-level operators and executive stakeholders.
  • Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
  • Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
  • Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
  • Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
  • Join late-stage sales conversations to showcase the client journey and set realistic expectations.

Requirements

  • 5+ years in client success, account management, or program delivery in B2B SaaS.
  • Proven track record owning enterprise accounts with measurable retention and expansion results.
  • Experience influencing adoption and net revenue retention across a portfolio.
  • EHS, manufacturing, or facility operations background is a strong plus.
Benefits
  • Travel: Up to 25% to client sites and company events
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
relationship buildingcoachinginfluencingcommunicationstrategic planningproject management