Principal Customer Success Manager

Protegrity

Principal Customer Success Manager at Protegrity guiding enterprises through data protection and AI journeys. Ensuring customer retention and adoption within the evolving data security landscape.

Posted 7/8/2026full-timeFairfield • Connecticut • 🇺🇸 United StatesLead💰 $197,600 - $229,500 per yearWebsite

Tech Stack

Tools & technologies

Amazon RedshiftAWSAzureBigQueryCloudDockerGoogle Cloud PlatformHadoopKubernetesLinuxOraclePostgresRDBMSSQLUnix

About the role

Key responsibilities & impact

Own a portfolio of strategic customer accounts with accountability for gross retention, net retention, renewal readiness, customer health, and long-term expansion
Manage to ARR retention targets by building account plans and driving proactive engagement strategies
Run structured at-risk account playbooks for customers showing signs of churn
Work with customers and Protegrity architects to develop and refine solution plans
Help customers develop a roadmap for comprehensive data security across the enterprise
Become the client advocate and a trusted advisor for the client for all their data security needs
Develop productive relationships with stakeholders from CISO, CDO, and Head of Data/AI down to platform engineering
Maintain knowledge of industry trends and technology developments
Identify and promote the need for additional Professional Services
Work with Support, Services, and Training to ensure smooth onboarding of new customers
Review client requests with Technical Support or Product Management and take action as necessary
Schedule regular reviews with clients to ensure best use of our products
Develop, prepare, and nurture customers for advocacy

Requirements

What you’ll need

10+ years overall IT experience in Customer Success, data analytics, application development, or enterprise software
At least 5 years as a technical consultant, technical project manager, solutions architect, or customer success/technical account manager
Hands-on experience with multiple RDBMS systems (DB2, Oracle, MS-SQL, PostgreSQL) and/or modern data platforms (Snowflake, Databricks, Redshift, BigQuery, Hadoop)
Strong SQL programming and scripting skills
Solid working experience with Linux/Unix-based operating systems (RHEL, SUSE, Solaris, AIX) and Windows
Solid understanding of at least one major cloud platform (AWS, Azure, or GCP) and working knowledge of DevOps and containerization (Docker, Kubernetes, CI/CD pipelines)
Demonstrated track record of retaining and growing large enterprise customers
Excellent verbal and written communication skills
Strong analytical and strategic thinking
Ability to manage multiple projects and travel up to 30–40% as needed.

Benefits

Comp & perks

Comprehensive benefits with generous vacation and holiday time off
Access to ongoing learning & development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQL ProgrammingData AnalyticsApplication DevelopmentRDBMS SystemsCloud PlatformsDevOpsContainerizationTechnical Project ManagementSolutions ArchitectureEnterprise Software

Soft Skills

Verbal CommunicationWritten CommunicationAnalytical ThinkingStrategic ThinkingRelationship Building