Manager, Mechanical Claims Adjuster

Protective Life

Manager overseeing a team of Mechanical Claims Adjusters at Protective. Focused on workflow management, quality control, and operational efficiency.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and managerial skills in overseeing a team of Mechanical Claims Adjusters, with a focus on enhancing workflow efficiency and maintaining high-quality standards. Proficient in customer service, project management, and effective communication to solve problems and support team development.

Highest-signal resume keywords

Bachelor’s Degree3+ Years Managerial Experience5+ Years Automotive RepairsCustomer Service ExperienceMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementQuality ControlMathematical AptitudeTyping Speed 45 WPMDetail Oriented

Soft Skills

Coaching and MentoringEffective CommunicationActive ListeningProblem SolvingAdaptability

Tools & Technologies

Computer HardwareSpecialized Software Applications

Industry Keywords

Mechanical Claims AdjustersAutomotive RepairsCustomer InteractionWorkflow ManagementConfidentiality

About the role

Key responsibilities & impact

Manage a team of Mechanical Claims Adjusters
Communicate job expectations and plan, monitor and appraise job results
Coach and counsel staff, initiate and enforce systems, policies, and procedures
Maintain workflow by monitoring process steps and revising systems as needed
Oversee quality control and reporting, monitoring claims and phone queues
Assist Director of Operations with projects focusing on accuracy and efficiency

Requirements

What you’ll need

Bachelor’s degree or equivalent work experience
3+ years of supervisor or managerial experience
3+ years of customer service experience
5+ years with automotive repairs
Plan, organize, prioritize, and complete projects and assignments in a timely manner
Detail oriented, accurate and highly organized
Ability to coach, mentor, and lead
Interact effectively with applicants, associates, management, and internal and external customers
Active listener with ability to adapt/respond to various types of personalities
Maintain confidentiality of sensitive company information and use judgment and tact in applying policies, solving problems, and communicating standards
Superior communication skills, both written and verbal
Demonstrate that you can solve customer problems using creative and effective techniques
Operate computer hardware and software, including Microsoft Office Suite, and specialized software applications
Ability to type at least 45 wpm
Strong mathematical aptitude
Reliable and punctual
Keeps a positive attitude and remains cool under stress

Benefits

Comp & perks

Comprehensive health, dental and vision insurance
Mental health benefits and employee assistance program
Paid time off, paid parental leave, and short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards program for wellbeing