Customer Experience Representative

Protective Life

Customer Experience Representative responsible for processing contracts and assisting customers with inquiries. Position requires attention to detail and proficiency in Microsoft Office.

Posted 7/13/2026full-timeFarmers Branch • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in administrative tasks, including contract processing, customer communication, and data management. Capable of utilizing Microsoft Office tools effectively while maintaining accuracy and attention to detail in a fast-paced environment.

Highest-signal resume keywords

Contract ProcessingMicrosoft Office ProficiencyCustomer CommunicationData ManagementDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contract CorrectionsACH RemittancesBasic Math FunctionsTyping 10,000 Keystrokes AlphanumericContract Transfers

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationOrganizational SkillsReliabilityCollaboration

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordDealer Portal

Industry Keywords

Administrative ExperienceContract InquiriesCancellationsAudit AssistanceFast-Paced Environment

About the role

Key responsibilities & impact

Assist with loading and balancing all incoming contracts and payments into the administrative system in a timely manner
Assist with customer and dealer cancellations and contract inquiries
Works under immediate supervision, relying on instructions and pre-established guidelines to perform job functions
Process all missing information and pending contracts by reviewing contract eligibility and standard guidelines
Make contract corrections in the system per dealer requests
Update notes in the system for all emails received and contract-related phone calls
Process ACH remittances
Answer customer questions regarding contracts and cancellations
Provide cancellation quotes and process cancellations
Assist dealers with navigating the Dealer Portal
Collaborate with the rates teams when products are not consistent on incoming contracts
Manage incoming checks daily before giving them to the accounting department
Contact dealers/agents for contract rejections and issues
Manage closing each week and send out targets to the proper people
Load and balance all contract payments into the system
Add new users to the Dealer Portal per dealer requests
Net approved claims on batches
Process contract transfers and cancel/rebook
Reply to production department emails for assistance with invoices, refunds, and general questions
Assist with yearly audits
Other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent
Minimum 2 years of basic administrative experience
Ability to type 10,000 keystrokes alphanumeric with a minimum 90% accuracy
Proficient in Microsoft Office programs such as Outlook, Excel, and Word
Detail-oriented, accurate, and highly organized
Excellent written and verbal communication skills
Reliable and punctual
Ability to plan, organize, prioritize, and complete assignments in a timely manner
Ability to work both collaboratively and independently
Ability to manage environmental and process change in a positive manner
Ability to perform basic math functions, such as addition, subtraction, multiplication, and division
Ability to work in a fast-paced environment
Ability to communicate and work with a diverse team

Benefits

Comp & perks

Comprehensive Benefits Package