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Customer Service Representative
Protective Life. Respond to inbound calls in a timely manner using the utmost professionalism .
Posted 5/19/2026full-timeLa Mesa • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite
About the role
Key responsibilities & impact- Respond to inbound calls in a timely manner using the utmost professionalism
- Take detailed notes of conversations. Provide that information in Five9
- Pull accounts up in the system
- Handle general question calls
- Refers to Dealer Notes for guidance on a regular consistent basis
- Confers with team lead/supervisor when unsure of how to guide a customer
- Escalates irate customers to supervisor
- Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner
- Strives to enforce and live the Portfolio philosophy every day
- Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks)
Requirements
What you’ll need- High School Diploma or equivalent
- Previous customer service experience over the phone or in person in an automotive-related industry
- Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times
- Strong computer skills especially in navigating the internet and conducting research
- Process-driven
- Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers
- Proven ability to understand the terms and conditions of the contracts that Portfolio administers.
Benefits
Comp & perks- comprehensive health, dental and vision insurance
- support emotional wellbeing through mental health benefits and an employee assistance program
- variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
- contributions to healthcare accounts
- pension plan
- 401(k) plan with Company matching
- ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicenote-takingaccount managementresearch skillsprocess-driven
Soft Skills
professionalismcommunicationpositive attitudeownershipconflict resolution
Certifications
High School Diploma