Customer Service Representative

Protective Life

Customer Service Representative responding to inbound customer inquiries and providing support. Ensuring customer satisfaction through effective communication and problem-solving.

Posted 5/19/2026full-timeLa Mesa • California • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

About the role

Key responsibilities & impact

Respond to inbound calls in a timely manner using the utmost professionalism
Take detailed notes of conversations. Provide that information in Five9
Pull accounts up in the system
Handle general question calls
Refers to Dealer Notes for guidance on a regular consistent basis
Confers with team lead/supervisor when unsure of how to guide a customer
Escalates irate customers to supervisor
Takes ownership of changes and is personally responsible for managing change in an upbeat positive manner
Strives to enforce and live the Portfolio philosophy every day
Other duties as needed (ex. Ad Hoc Administrative Reports/Tasks)

Requirements

What you’ll need

High School Diploma or equivalent
Previous customer service experience over the phone or in person in an automotive-related industry
Ability to maintain an upbeat, positive, friendly, and clear tone of voice over the phone at all times
Strong computer skills especially in navigating the internet and conducting research
Process-driven
Ability to effectively communicate with diverse audiences and overcome objections/receive pushback from customers
Proven ability to understand the terms and conditions of the contracts that Portfolio administers.

Benefits

Comp & perks

comprehensive health, dental and vision insurance
support emotional wellbeing through mental health benefits and an employee assistance program
variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
contributions to healthcare accounts
pension plan
401(k) plan with Company matching
ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicenote-takingaccount managementresearch skillsprocess-driven

Soft Skills

professionalismcommunicationpositive attitudeownershipconflict resolution

Certifications

High School Diploma