Associate Director, Global Commercial
BeOne Medicines
Resource Center Specialist, Customer Experience
Protective Life
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $41,600 - $43,000 per year
Job Level
JuniorMid-Level
About the role
- Provide basic transactional support to callers including answering policy questions and updating personal information
- Engage with customers over the phone, gather and verify sensitive information, and process requests efficiently
- Transfer callers to SME/specialist representatives for complex matters
- Complete necessary compliance testing and stay up-to-date with industry regulations
- Identify opportunities to enhance the customer experience and participate in team initiatives
- Identify systemic issues, escalate appropriately, work within specialized skill groups, and manage email queues
- Exercise sound judgment in an environment involving sensitive customer information
Requirements
- Minimum 2 years of customer service experience required
- 1 year of experience in the financial services or insurance field
- 1 year of inbound call center experience highly preferred
- High school diploma or equivalent required
- Windows PC experience and working knowledge of Microsoft Office
- Proficiency with multiple computer systems and ability to learn new programs quickly
- Excellent written and verbal communication skills
- Strong customer focus and attention to detail
- Effective decision-making and time management skills
- Ability to multitask using verbal and technical skills while on the phone
- Flexibility to work any shift within the contact center (Central timezone)
- Quiet, dedicated workspace and reliable high-speed internet connection
- Availability Monday-Friday, 7:30am – 5:00pm CDT
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and an employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform to improve wellbeing while earning cash rewards
- Accommodations for applicants with a disability (email martina.winston@protective.com)
- Eligibility for certain benefits may vary by position
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicefinancial servicesinsuranceinbound call centercompliance testingMicrosoft Officemultitaskingdecision-makingtime management
Soft skills
communicationcustomer focusattention to detailjudgmentflexibility
Certifications
high school diploma
