Director, Capacity Planning – Operational Forecasting

Protective Life

. Lead the development and maintenance of short, medium, and long range capacity plans incorporating demand drivers, productivity assumptions, intake patterns, backlog levels, and operational constraints .

Posted 4/27/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesLead💰 $101,000 - $125,000 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Lead the development and maintenance of short, medium, and long range capacity plans incorporating demand drivers, productivity assumptions, intake patterns, backlog levels, and operational constraints
Liaise with Financial Analysts to synchronize operational capacity plans with budgets, run rate expectations, and financial forecasts
Conduct variance analysis to identify drivers of over/under utilization and recommend mitigation and optimization strategies
Integrate and streamline planning data sources across systems, improving data quality and reducing manual reconciliation
Build and enhance planning dashboards and forecasting visuals using Power BI; leverage SQL as an asset for scenario analysis and validation
Support operational leaders with scenario modelling (e.g., volume shifts, staffing changes, productivity improvements, vendor allocation decisions)
Monitor operational trends and capacity risks, providing clear narratives and recommended actions to leadership
Document planning methodologies, inputs, and governance processes to ensure consistency and repeatability
Contribute to automation and workflow tool integration that improves planning efficiency and forecasting accuracy
Lead, mentor, and develop forecasting & capacity planning analysts, providing coaching, prioritization guidance, and technical skill development
Establish team standards, quality controls, and repeatable processes to ensure forecasting accuracy and planning discipline
Represent the Capacity Planning function in cross functional forums, influencing executive stakeholders and advocating for planning needs
Drive continuous improvement in planning methodologies, including adoption of advanced modeling techniques, automation, and tool enhancements
Advise leaders on the operational and financial impacts of strategic initiatives, sales growth targets, and vendor strategy
Partner with senior leaders to support time-sensitive business decisions, providing rapid capacity insights during short planning windows or emerging operational needs
Serve as a trusted advisor to Operational Leadership on workforce optimization, service level implications, and long term labor strategy

Requirements

What you’ll need

7–10 years of experience in capacity planning, forecasting, workforce planning, operational analytics, or strategic planning
Strong understanding of forecasting methodologies (workload to FTE modeling, regression/driver based forecasting, scenario planning)
Demonstrated ability to interpret operational trends and link impacts to cost, capacity, and service performance
Demonstrate a willingness to experiment with emerging technologies (e.g., AI-enabled analytics, automation, and planning tools) to enhance forecasting accuracy, speed to insight, and decision support
Experience partnering with Financial Analysts to align operational plans with budgets and forecasts
Proficiency in Power BI for planning dashboards and analytics; SQL knowledge is an asset
Strong analytical problem solving skills and ability to work across complex datasets
Excellent communication and stakeholder influence skills, including development of executive ready narratives
Ability to operate independently, manage ambiguity, and lead multi cycle planning processes
Demonstrated people leadership experience (formal or informal), including coaching, mentorship, or leading through influence

Benefits

Comp & perks

comprehensive health, dental and vision insurance
mental health benefits
employee assistance program
paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day)
contributions to healthcare accounts
pension plan
401(k) plan with Company matching
ProHealth Rewards platform to improve wellbeing while earning cash rewards

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

capacity planningforecastingworkforce planningoperational analyticsstrategic planningforecasting methodologiesscenario planningdata analysisautomationmodeling techniques

Soft Skills

analytical problem solvingcommunicationstakeholder influencecoachingmentorshipindependent operationambiguity managementleadershipprioritizationcontinuous improvement