Customer Experience Advocate – Disability Leave Insurance
Protective Life
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $41,600 - $55,000 per year
Job Level
Junior
About the role
- Responsible for receiving, evaluating and resolving all incoming calls regarding Disability Benefits Law (DBL) and Paid Family Leave (PFL)
- Deliver exemplary Customer Service to both internal and external customers
Requirements
- Bachelor’s in business or related field preferred
- 1-3 years of relevant work experience in the Insurance Industry preferred
- Excellent customer service and communication skills
- Strong problem-solving and empathy
- Proficient in Microsoft Office
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and employee assistance program
- Paid time off, paid parental leave, short-term disability, cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvingempathy