Operations

• Build an engaged, inclusive team aligned with strategic goals; coach, mentor, and promote professional growth
• Capture and act on beneficiary and employee feedback to ensure organizational alignment
• Oversee vendor relationships and outsourcing strategies to drive growth and optimize costs
• Ensure compliance through timely processes, reporting, and oversight of onshore/offshore operations
• Maintain cross-functional relationships and serve as SME for Claims operations and vendor best practices
• Participate as voting member to review and decide on complex or high-value claims
• Lead and support initiatives to streamline processes, enhance efficiency, and improve user experience

Director of Claims Operations

Operations Leadership Rotation Program

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