Licensed Insurance Agent – Property & Casualty
Qualfon
Claims Adjuster II, Automotive Extended Warranty
Protective Life
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $50,000 - $57,000 per year
Job Level
JuniorMid-Level
About the role
- Adjudicating claims and accurately receiving and assessing new losses
- Documenting and investigating claims while maintaining customer service
- Authorizing claims and answering a high volume of inbound calls
- Processing and completing all paperwork according to established procedures
- Delivering professional service on phone inquiries regarding claim processing and coverage
- Performing other job duties as assigned
Requirements
- 1 year minimum experience using "StoneEagle" menu and administration software
- 2+ years of experience in an automotive service environment as an Automotive Technician or Service Writer/Advisor
- Experience using various modern computer systems, software applications, and communication tools
- Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
- Previous customer service experience in an inbound call center or similar environment is strongly preferred
- Minimum of a high school diploma; some college education preferred.
Benefits
- Comprehensive health, dental and vision insurance
- Mental health benefits and employee assistance program
- Paid time off
- Paid parental leave
- Short-term disability
- Cultural observance day
- Contributions to healthcare accounts
- Pension plan
- 401(k) plan with Company matching
- ProHealth Rewards platform for wellbeing
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims adjudicationclaims processingcustomer serviceconflict resolutionautomotive serviceservice writingadministration software
Soft skills
communicationcustomer satisfactionproblem-solving
