Technical Account Manager

Protecht

Technical Account Manager driving adoption and retention across enterprise customer base at VISO TRUST, a B2B SaaS company transforming third-party risk management.

Posted 5/18/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the post-sale customer lifecycle for a portfolio of enterprise accounts
Build strong, trusted relationships across technical and executive stakeholders
Drive product adoption, engagement, and long-term customer success
Guide customers through onboarding, integrations, and ongoing service delivery
Identify and execute on renewal and expansion opportunities in partnership with Sales
Analyze usage data and customer trends to surface insights and optimization opportunities
Act as the voice of the customer by sharing feedback and influencing product direction
Manage support issues and coordinate with internal teams to ensure timely resolution
Position yourself as a trusted advisor in Cyber Risk and TPRM best practices

Requirements

What you’ll need

4+ years of experience in Technical Account Management, Customer Success, or similar roles in B2B SaaS
Experience working with enterprise customers and managing a portfolio of accounts
Strong understanding of cybersecurity, risk management, GRC or TPRM domains
Proven ability to build relationships with both technical users and executive stakeholders
Analytical mindset with the ability to translate data into actionable insights
Experience managing customer lifecycles, including renewals and expansion
Excellent communication, organization, and problem-solving skills
A proactive, ownership-driven approach in a dynamic environment

Benefits

Comp & perks

Flexible, inclusive, fun, and diverse work environment
Culture of recognition
Self-directed dynamic learning opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Technical Account ManagementCustomer SuccessData AnalysisOnboardingIntegrationsService DeliveryRenewals ManagementExpansion ManagementCybersecurityRisk Management

Soft Skills

Relationship BuildingCommunicationOrganizationProblem-SolvingAnalytical MindsetProactive ApproachOwnershipTrustworthinessInfluencingAdvisory Skills