IT Service Technician, Field Service Engineer

Prosystems IT GmbH

IT Service Technician/Field Service Engineer overseeing hardware rollout and support for banking clients in Germany. Involved in installation, maintenance, and technical assistance.

Posted 5/10/2026full-timeBonn • 🇩🇪 GermanyMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support for rollout projects
Installation, relocation and dismantling of hardware
Fault resolution and technical maintenance of hardware and software
Maintenance through regular checks, preventive servicing and updates of hardware and software systems
Administration of telephony, printer management and special-purpose hardware
Assistance with incident resolution
Fault analysis remotely and on-site at customer locations

Requirements

What you’ll need

Vocational training in an IT-technical field desirable but not mandatory
Career changers welcome
Class B driver’s license required
Experience in logistics advantageous
Experience in IMAC/R environments
Knowledge of Windows administration is a plus
Familiarity with Client Management Console desirable
Willingness to travel
Strong service orientation and ability to work in a team
Availability for assignments at customer sites
Good German communication skills

Benefits

Comp & perks

30 days of vacation
Flexible working hours
Company pension scheme
Training and development opportunities
Deutschlandticket (nationwide public transport pass)
JobRad (company bike leasing)
Urban Sports Club membership
Company events
Employee benefits and discounts
Open and inclusive work culture

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

fault resolutiontechnical maintenancehardware installationsoftware installationpreventive servicingWindows administrationIMAC/R environmentsfault analysis

Soft Skills

service orientationteamworkcommunication skills

Certifications

Class B driver’s license