ProSync Technology Group, LLC

Human Resources

• Serve as the primary HR contact for employees and leaders, providing guidance on policies, employee relations, and people operations.
• Maintain strict compliance with federal, state, and local employment laws, with expert‑level knowledge of California HR requirements (wage & hour, meal/rest, leave laws, pay transparency, PTO, termination rules, etc.).
• Oversee compliance across a dispersed workforce in CA, MD, VA, HI, FL, NM, DE, and other states.
• Own company-wide policy development, updates, Employee Handbook management, and state-specific addenda.
• Complete and submit all HR compliance reporting (VETS-4212, EEO-1, ACA, OSHA 300 logs, etc.).
• Ensure HR compliance for government contracting (SCA, OFCCP, wage determinations, audit readiness).
• Lead employee relations investigations, corrective actions, and risk mitigation efforts.
• Oversee I‑9s, employment eligibility, personnel file integrity, and HR recordkeeping.
• Support internal/external audits (HR, payroll, ISO, government contract audits).
• Conduct regular payroll and personnel audits—including deep familiarity with California payroll accuracy, PTO accrual rules, LWOP tracking, and backpay adjustments.
• Administer all benefit programs (health, dental, vision, life, voluntary plans, 401(k)).
• Lead Open Enrollment strategy, communication, and execution.
• Manage compensation actions, salary analysis, and pay accuracy across states—especially California.
• Oversee all leave programs (FMLA, ADA, state-specific leave laws, accommodations).
• Provide clear, proactive employee communications to ensure understanding of benefit and total reward programs.
• Partner with recruiting to ensure compliant, efficient hiring for technical and cleared talent supporting federal customers.
• Lead strategic workforce planning, partnering with leadership to forecast needs, identify gaps, and align talent to mission and contract requirements.
• Own onboarding and offboarding process optimization, creating a consistent, high‑quality experience for dispersed employees nationwide.
• Oversee documentation, policy training, systems setup, benefits enrollment, and day-one readiness.
• Maintain and improve the IDP (Individual Development Plan) workflow and support succession planning efforts.
• Track and report key HR metrics (turnover, hiring velocity, demographics, DEI trends, engagement indicators).
• Support proposal development with HR-related writing.
• Lead culture-building and engagement programs across a remote and distributed workforce.
• Plan and coordinate events, recognition programs, surveys, and wellness initiatives.
• Manage SWAG inventory, distribution, and new-hire experience assets.
• Develop and deliver HR communications and employee education campaigns.
• Support contract transitions, workforce mapping, phase-ins/outs, and customer expectations.
• Maintain HR and recruiting metrics for contract reviews and CPARS support.
• Ensure contractually required HR deliverables are met accurately and on time.
• Advise Program Managers on workforce planning, performance concerns, and employee development.
• Support veteran hiring initiatives and employer branding in the federal contracting space.
• Serve as the HR owner for Unanet (timekeeping/project accounting) and Paycom (HRIS, payroll, benefits, time & attendance).
• Lead HR process automation, workflow improvements, and policy digitization.
• Maintain HR SharePoint sites, dashboards, policy libraries, and automated workflows.
• Partner on website updates and employer brand initiatives.
• Represent ProSync at job fairs, conferences, and industry events.
• Lead special projects focused on process optimization, cost savings, and system modernization.

Human Resources Manager

ServiceNow

• - Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules.
• - Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions.
• - Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance.
• - Configure, enhance, and maintain workflows, forms, business rules, and platform components.
• - Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security.
• - Implement enhancements to meet evolving business and operational requirements.
• - Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps.
• - Translate business requests into logical workflows, technical specifications, and implementation plans.
• - Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures.
• - Support administration and maintenance of Microsoft 365 environments across development, test, and production.
• - Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online.
• - Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions.
• - Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies.
• - Support knowledge transfer, documentation, and best‑practice adoption across the technical team.

ServiceNow Developer, Application Programmer

Auditor

• Enhancing and executing mandated internal and external Cybersecurity audits
• Collecting, analyzing, and submitting FISMA metrics on a quarterly and annual basis
• Working with HHS on FISMA metrics submissions and addressing follow-up questions
• Conducting program and project management activities necessary to address audit findings
• Performing Information Technology audits and cybersecurity assessments
• Performing customer outreach for upcoming audits
• Developing audit materials for non-IT audiences
• Performing technical writing to document outcomes of audits
• Conducting meetings with CDC leadership to develop prioritized lists of program objectives
• Developing ongoing audit status reports using tools such as Microsoft 365 suite
• Coordinating, scheduling, and leading audit status and priority review meetings
• Providing professional services support for the implementation of specific actions to help meet program objectives
• Enhancing, maintaining, and providing leadership with audit tracking tool(s)
• Documenting and defining corrective actions required to meet each recommendation objective
• Facilitating recurring touchpoint meetings with leadership to review the status of outstanding audit items
• Creating audit responses and closure packages containing deliverables required for external audit and internal assessment
• Developing documentation required to directly support audit requests and remediation using the implementation of technical controls mapped to the NIST Cybersecurity Framework.
• Drafting high-level briefings and preparing briefing materials for critical audit initiatives.

Human Resources Manager

ServiceNow Developer, Application Programmer

Journeyman Information Systems Auditor