ProSync Technology Group, LLC

ServiceNow

• - Serve as the primary technical resource for sustaining and supporting ServiceNow applications and modules.
• - Troubleshoot and resolve incidents, defects, and user‑reported issues, performing root‑cause analysis and implementing corrective and preventive actions.
• - Support platform upgrades, patching, and configuration changes to maintain system stability, performance, and compliance.
• - Configure, enhance, and maintain workflows, forms, business rules, and platform components.
• - Support new development efforts within defined scope, ensuring solutions follow best practices for maintainability, scalability, and security.
• - Implement enhancements to meet evolving business and operational requirements.
• - Collaborate with analysts and stakeholders to understand operational needs, clarify requirements, and identify underlying process gaps.
• - Translate business requests into logical workflows, technical specifications, and implementation plans.
• - Recommend process improvements and automation opportunities; document workflows, configurations, and support procedures.
• - Support administration and maintenance of Microsoft 365 environments across development, test, and production.
• - Maintain and enhance solutions built using Power Apps, Power Automate, Power BI, and SharePoint Online.
• - Assist with integrations between Microsoft 365 tools and ServiceNow; coordinate with internal development teams on shared solutions.
• - Provide subject matter expertise and technical guidance to IT and cybersecurity staff on solutions built using ServiceNow, Microsoft 365, Archer, and related technologies.
• - Support knowledge transfer, documentation, and best‑practice adoption across the technical team.

ServiceNow Developer, Application Programmer

Auditor

• Enhancing and executing mandated internal and external Cybersecurity audits
• Collecting, analyzing, and submitting FISMA metrics on a quarterly and annual basis
• Working with HHS on FISMA metrics submissions and addressing follow-up questions
• Conducting program and project management activities necessary to address audit findings
• Performing Information Technology audits and cybersecurity assessments
• Performing customer outreach for upcoming audits
• Developing audit materials for non-IT audiences
• Performing technical writing to document outcomes of audits
• Conducting meetings with CDC leadership to develop prioritized lists of program objectives
• Developing ongoing audit status reports using tools such as Microsoft 365 suite
• Coordinating, scheduling, and leading audit status and priority review meetings
• Providing professional services support for the implementation of specific actions to help meet program objectives
• Enhancing, maintaining, and providing leadership with audit tracking tool(s)
• Documenting and defining corrective actions required to meet each recommendation objective
• Facilitating recurring touchpoint meetings with leadership to review the status of outstanding audit items
• Creating audit responses and closure packages containing deliverables required for external audit and internal assessment
• Developing documentation required to directly support audit requests and remediation using the implementation of technical controls mapped to the NIST Cybersecurity Framework.
• Drafting high-level briefings and preparing briefing materials for critical audit initiatives.

Journeyman Information Systems Auditor

Systems Engineer

• - Provide technical assistance in preparing annual budgets and financial plans.
• - Assess organizational performance and evaluate the impact of programs and policies on budget execution.
• - Review budget estimates for completeness, accuracy, and compliance with regulations.
• - Conduct cost‑benefit analyses and explore alternative funding strategies.
• - Research financial and economic trends affecting organizational spending.
• - Develop financial guidelines and policies.
• - Conduct training sessions on new budget procedures when required.

Financial Systems Analyst I

Operations

• - Apply operations research techniques to improve coordination and management of organizational resources.
• - Analyze issues related to strategy, planning, forecasting, scheduling, supply chain management, and performance measurement.
• - Gather operational data and select appropriate analytical techniques such as simulation, linear programming, dynamic programming, or stochastic modeling.
• - Develop mathematical models to describe systems and evaluate alternative scenarios.
• - Provide recommendations based on analytical findings to support government decision‑making

Operations Analyst

Business Analyst

• Conduct advanced data analysis to identify organizational challenges and recommend improvements.
• Evaluate financial, operational, and workforce metrics to support decision‑making.
• Interview personnel and observe operations to understand organizational structure and culture.
• Develop and solve mathematical models to support analytical findings.
• Prepare detailed written reports and deliver oral presentations to government stakeholders.
• Support implementation of recommended solutions when required.

Management Analyst II

2D Artist

• - Create graphics, illustrations, and animations for courseware and training materials.
• - Use specialized software for multimedia development and editing.
• - Support video/audio capture and production.
• - Apply layout and design principles throughout the production process.
• - Conduct quality control and revisions of all graphic content.

Graphic Artist I

Engineer

• Develop, modify, and maintain complex software programs.
• Design file structures and program interrelations.
• Solve advanced computational and algorithmic problems.
• Develop programming specifications and feasibility analyses.
• Test, document, and write operating instructions for all work.
• Coordinate with other technical personnel to resolve issues.
• Lead or supervise lower‑level programmers when required.