Prospyr Medical

Customer Success Manager

Prospyr Medical

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $75,000 - $125,000 per year

About the role

  • Act as the strategic partner for a portfolio of high-value customers
  • Drive retention, expansion, and long-term customer value — not just “happiness”
  • Identify risks early, create action plans, and push customers toward measurable ROI
  • Lead QBRs, success plans, and executive-level conversations with practice owners and operators
  • Create scalable onboarding and education programs that reduce dependency on 1:1 support
  • Develop playbooks, workflows, and best-practice guides for complex operational use cases
  • Turn real customer learnings into repeatable content that helps every customer succeed faster
  • Lead adoption of new features, AI tools, and workflows across your book of business
  • Own customer-facing rollout strategy for major product launches
  • Help customers rethink and modernize their internal processes to fully leverage Prospyr
  • Be the voice of the customer in product discussions — grounded in real usage
  • Work directly with Product and Engineering to translate customer problems into solutions
  • Participate in betas, pilots, and early feature testing with customers
  • Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
  • Help define Customer Success processes, metrics, and tooling as the company scales

Requirements

  • 5–8+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting
  • Proven ability to drive retention, expansion, and adoption in complex products
  • Comfort operating in ambiguity and building process where none exists
  • Strong communication skills
  • Bias toward action, ownership, and accountability
  • Experience working closely with Product and Engineering teams (Preferred)
  • Familiarity with EMR, POS, payments, subscriptions, or analytics platforms (Preferred)
Benefits
  • Competitive compensation, equity, and benefits
  • Remote-first, high-trust, execution-focused culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementB2B SaaSprocess developmentonboarding programsplaybooksworkflowsfeature adoptionmetrics definitionproduct rollout strategy
Soft Skills
communicationownershipaccountabilitystrategic partnershiprisk identificationcollaborationadaptabilitycustomer advocacyaction orientationproblem-solving