Customer Success Manager
Prospyr Medical
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $75,000 - $125,000 per year
About the role
- Act as the strategic partner for a portfolio of high-value customers
- Drive retention, expansion, and long-term customer value — not just “happiness”
- Identify risks early, create action plans, and push customers toward measurable ROI
- Lead QBRs, success plans, and executive-level conversations with practice owners and operators
- Create scalable onboarding and education programs that reduce dependency on 1:1 support
- Develop playbooks, workflows, and best-practice guides for complex operational use cases
- Turn real customer learnings into repeatable content that helps every customer succeed faster
- Lead adoption of new features, AI tools, and workflows across your book of business
- Own customer-facing rollout strategy for major product launches
- Help customers rethink and modernize their internal processes to fully leverage Prospyr
- Be the voice of the customer in product discussions — grounded in real usage
- Work directly with Product and Engineering to translate customer problems into solutions
- Participate in betas, pilots, and early feature testing with customers
- Collaborate with Support, Implementation, and Marketing to improve the full customer lifecycle
- Help define Customer Success processes, metrics, and tooling as the company scales
Requirements
- 5–8+ years in Customer Success, Account Management, or similar roles in B2B SaaS or in Management Consulting
- Proven ability to drive retention, expansion, and adoption in complex products
- Comfort operating in ambiguity and building process where none exists
- Strong communication skills
- Bias toward action, ownership, and accountability
- Experience working closely with Product and Engineering teams (Preferred)
- Familiarity with EMR, POS, payments, subscriptions, or analytics platforms (Preferred)
Benefits
- Competitive compensation, equity, and benefits
- Remote-first, high-trust, execution-focused culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementB2B SaaSprocess developmentonboarding programsplaybooksworkflowsfeature adoptionmetrics definitionproduct rollout strategy
Soft skills
communicationownershipaccountabilitystrategic partnershiprisk identificationcollaborationadaptabilitycustomer advocacyaction orientationproblem-solving