Call Center Trainer – Full Time
Prosperity Bank
full-time
Posted on:
Location Type: Office
Location: Plano • Texas • United States
Visit company websiteExplore more
About the role
- Responsible for ensuring quality control in the customer service center.
- Conducts all training for new associates, as well as ongoing training of existing associates.
- Provides quality control through daily monitoring and sales coaching.
- Ensures that customers are promptly, courteously, and professionally served and their questions and problems effectively resolved.
- Assumes responsibility for ensuring effective technical service to Company customers.
- Provides on going coaching as necessary.
- Effectively supervises Customer Service personnel, ensuring optimal performance.
Requirements
- Bachelor’s degree business or a related field or 5 years banking experience.
- At least two years of customer service experience and one year of supervisory experience.
- Knowledge of Company products.
- Familiarity with pricing and sales procedures.
- Thorough understanding of customer service practices.
- Excellent communication and public relations abilities.
- Strong trouble-shooting and problem-solving skills.
- Ability to train and supervise others.
- Ability to learn and understand technical phone system software and equipment information.
- Service orientation and sincere willingness to assist others.
- Able to use PC, calculator, telephone, and related business equipment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesupervisory experiencetrouble-shootingproblem-solvingtechnical phone system softwaresales proceduresquality controltrainingmonitoringcoaching
Soft Skills
communicationpublic relationsservice orientationwillingness to assistinterpersonal skillsleadershiporganizational skillsprofessionalismcourtesyeffectiveness
Certifications
Bachelor’s degree