Collections Associate – Full Time
Prosperity Bank
full-time
Posted on:
Location Type: Office
Location: Lubbock • Texas • United States
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About the role
- Responsible for reviewing all account holds placed under the regulation for Delayed Funds Availability.
- Pull the daily reports of the holds placed for the prior business day.
- Review each hold to make sure the hold is placed within the regulatory guidelines.
- Make corrections if needed, including contacting the banking center to verify or discuss any changes.
- Prepare a Notice of Delayed Availability if an exception hold was placed, and prepare these letters to be mailed same day.
- Perform secondary reviews when needed.
- Monitor the Support-Reg CC email box and assist banking centers via telephone with any questions regarding holds.
- Maintain the monthly spreadsheet of each day's holds and holds with errors.
- Cross-train with other department associates for various duties as assigned.
Requirements
- High school graduate or equivalent.
- General knowledge of Microsoft products.
- Prior banking or related experience preferred.
- Positive, professional, and courteous interactions with banking center associates.
- Good organizational skills.
- Detail oriented.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
organizational skillsdetail orientedpositive interactionsprofessional interactionscourteous interactions