Customer Service Representative, Part Time
Prosperity Bank
part-time
Posted on:
Location Type: Office
Location: Lubbock • Texas • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Provide thorough, friendly, and effective customer service to all customers in a timely and accurate manner.
- Resolve problems through active listening, empathy and clarifying the customer's needs; determining the cause of the problem, explaining the best solution, submitting correction or adjustment and following up to ensure resolution, when applicable.
- Maintain comprehensive working knowledge of all systems
- Update customer information during and after each call
- Meet personal/customer service team call handling goals
- Notify immediate supervisors of all problems or unusual matters
- Follow communication procedures, guidelines and policies
Requirements
- High school diploma or GED
- 1 year minimum experience preferred of strong customer service skills and active listening in Call Center and/or Banking
- Advanced computer skills and proficiency using multiple screens
- Ability to effectively read, write, and verbally communicate with customers and co-workers
- Maintain a professional attitude and appearance
- Ability to multi-task, prioritize, and manage time effectively
- Detail oriented
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceactive listeningproblem resolutioncomputer skillsmulti-taskingtime managementdetail oriented
Soft skills
empathycommunicationprofessionalism
Certifications
high school diplomaGED