Customer Success Associate – Support
Prosperi
full-time
Posted on:
Location Type: Hybrid
Location: Vitória • United States
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About the role
- Serve as the customers' technical-operational point of contact, ensuring a positive and ongoing experience;
- Configure environments and provide full technical support to users;
- Install and maintain servers and systems with a focus on security and performance;
- Create and update technical documentation and custom reports;
- Conduct training, manage access controls, and propose system improvements;
- Monitor product usage, recommend upgrades, and ensure customer satisfaction;
- Provide functional and technical support for SharePoint, Project Online (PWA), and Power Platform, assisting with: access and permissions; navigation and information organization; and performing other related activities.
Requirements
- Bachelor's degree completed or in progress.
- Knowledge of SharePoint, Project Online, and/or Power Platform;
- Postgraduate degree or MBA in Information Technology, Customer Success, or related fields;
- Experience working in environments using agile methodologies;
- Knowledge of process documentation and knowledge base management;
- Basic understanding of Customer Success or client relationship management;
- Microsoft certifications.
Benefits
- Health insurance;
- Life insurance;
- Moodar: wellbeing platform offering online therapy and mental health content;
- Wellhub: discounted access to gyms and fitness activities;
- Meal allowance;
- Discounts at partner restaurants;
- Transportation voucher;
- Birthday day off plus a gift!
- Support for Microsoft certification to help you continue learning and specializing;
- Partnership with FAESA: exclusive discounts for undergraduate and postgraduate programs;
- Profit sharing (PRL);
- Employee referral program: refer talent and earn rewards.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SharePointProject OnlinePower Platformagile methodologiesprocess documentationknowledge base managementserver installationsystem maintenancetechnical supportsecurity
Soft skills
customer satisfactiontechnical communicationtrainingaccess control managementsystem improvement proposals
Certifications
Microsoft certifications