Product Manager – Agent Platform

Prosper Marketplace

Product Manager shaping in-house tooling for frontline agents at fintech company. Partnering with Operations leaders to enhance customer service efficiency through AI-enabled assistance.

Posted 5/6/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $149,000 - $190,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuery

About the role

Key responsibilities & impact

User Research: Spend time with frontline agents. Observe live calls, sit with teams, run structured interviews, and build first-hand understanding of how work gets done today and where there is friction.
Stakeholder Partnership: Build strong working relationships with stakeholders across Operations, Legal, Compliance, and elsewhere in the company. Understand their goals and use that understanding to define the product roadmap and the solutions on it.
Discovery Beyond Stated Needs: Get past surface-level requests to identify the underlying problem. Use research, data, and your own judgment to design solutions that address root causes.
Strategic Roadmap: Own the roadmap for your area of the Agent Platform. Sequence work to deliver near-term wins for agents while building toward a more capable, AI-enabled platform over time.
AI-Enabled Capability: Help define how AI assistance shows up in the agent experience. Identify where it adds value, work with engineering to build it well, and measure how it changes outcomes for agents and customers.
Product Execution: Lead initiatives end-to-end with your engineering and design partners. Move from problem definition through launch and iteration, while pushing the team on pace and quality.
Measurement and Iteration: Define the metrics that matter (such as agent productivity, customer outcomes, quality, adoption), evaluate what's working against them, and iterate based on what you learn.

Requirements

What you’ll need

Education: Bachelor's degree in business, economics, computer science, or a related field.
Experience: 3–5+ years of product management experience. Experience building internal tools, agent or operations platforms, or workflow software is a strong plus but not required for the right candidate.
Discovery Skills: Track record of getting past stated needs to uncover what people actually require. Comfortable using user research and data together to inform product decisions.
Strategic Thinking: Able to connect today's product work to a longer-term vision for the platform. Comfortable making sequencing trade-offs that balance near-term value with longer-horizon investment.
Stakeholder Partnership: Excellent at building trust with operational stakeholders. Skilled at gathering input from many voices and synthesizing it into a clear point of view.
Communication Skills: Strong written and verbal communication. Able to influence without authority and present clearly to working-level partners and leaders alike.
Execution: Track record of shipping product end-to-end with engineering and design teams using agile methodologies.
Analytical Skills: Comfortable with data analysis and product metrics. Experience with tools such as Heap, PostHog, or BigQuery is a plus.
Curiosity: You're interested in how work actually gets done. You would rather watch an agent handle a call for an hour than read a five-page brief about it.

Benefits

Comp & perks

A hybrid connection: We believe in the "best of both worlds" - a hybrid environment (2 days/week in our SF office) that balances high-touch collaboration with the flexibility of remote work
Invested in your future: A competitive salary and a 401(k) with a 5% company match to help you build long-term financial security
Holistic well-being: We provide the resources you need to thrive, from flexible time off and paid parental leave to an annual wellness allowance and comprehensive health coverage
Professional & personal growth: Take advantage of a suite of premium perks, including Udemy access, childcare assistance, pet insurance, and a bevy of additional savings through Beneplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementuser researchdata analysisagile methodologiesAI-enabled capabilityproduct executionmetrics definitioninternal tools developmentworkflow softwarestrategic roadmap

Soft Skills

strategic thinkingstakeholder partnershipcommunication skillsanalytical skillscuriositytrust buildingsynthesis of inputinfluence without authorityproblem definitioniteration