UX Researcher

Prosper Marketplace

UX Researcher leading user research initiatives to connect with users and enhance product solutions at a fintech organization. Collaborating with cross-functional teams to ensure user-centered decision making.

Posted 4/20/2026full-timeSan Francisco • California • 🇺🇸 United StatesMid-LevelSenior💰 $145,000 - $181,000 per yearWebsite

About the role

Key responsibilities & impact

Lead research initiatives that connect us deeply with our users
Execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking
Design and implement comprehensive research plans for complex projects in a fast-moving environment
Regularly present at Town Hall and All Tech meetings
Synthesize research findings into actionable insights and effectively communicate them to stakeholders
Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process
Expand our research repository to make insights accessible and usable by the broader organization
Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior
Proactively identify research opportunities that could improve product strategy and user experience
Advocate for user needs in strategic planning and prioritization discussions

Requirements

What you’ll need

Bachelor's degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience
5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions. Or 3+ years of experience with a Master’s degree.
A work history in the financial services industry is preferred
Knowledge of various research methodologies and when to apply them effectively
Strong cross-functional partnership skills
Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations
Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms
Comfort working in an agile environment and adapting research approaches to support rapid iteration
Ability to balance strategic research initiatives with tactical needs
Experience collaborating with data analysts to connect qualitative insights with quantitative metrics
Willingness to manage parts of ResearchOps and self-serve recruitment
Proficiency with analytics software like Heap, Posthog, or similar is preferred

Benefits

Comp & perks

Flexible time off
Comprehensive health coverage
Competitive salary
Paid parental leave
Childcare assistance
Pet insurance discounts
Legal assistance
Additional discounts through Perkspot
Udemy access

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX Researchqualitative interviewsusability testingcontextual inquiryjourney mappingsurveysquantitative benchmarkingresearch methodologiesdata analysisResearchOps

Soft Skills

cross-functional partnershipcommunicationstorytellingstrategic thinkingadaptabilitycollaborationproactive identificationsynthesis of insightsstakeholder engagementbalancing strategic and tactical needs