Prosper Marketplace

Operations System Administrator

Prosper Marketplace

full-time

Posted on:

Location Type: Hybrid

Location: Phoenix • Arizona • United States

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Job Level

Junior

Tech Stack

Cloud

About the role

  • Oversee the relationship with NICE cloud-based contact center vendor (CXone/LiveVox)
  • Manage dialer/IVR software upgrades and integrations with other systems
  • Conduct regular maintenance/updates to ensure systems are running smoothly
  • Vet and test the connection of CXone/LiveVox with various platforms used to service the contact center (e.g., call recording software)
  • Support real-time monitoring and routing practices along with communication channels in the operations centers to ensure dynamic management of service levels
  • Create call scripts that use smart routing and data from internal data sources to ensure minimal dials by customers to arrive at the correct Prosper department
  • Manage and maintain all outbound calling systems and settings
  • Optimize dialing lists, campaign schedules, and call routing based on business requirements
  • Implement and manage call recording, monitoring, and reporting functionalities
  • Collaborate with Legal & Compliance teams to ensure contact strategies comply with all applicable laws, regulations, and company policies including audit support

Requirements

  • Bachelor's degree preferred
  • 6 months+ experience as a Dialer Administrator or in a similar contact center role
  • Knowledge of standard call center applications and systems, including IVR, ACD, and dialer technologies
  • Experience with NICE’s CXone or LiveVox platform preferred
  • Work collaboratively with internal and external organizations and business partners
  • Multi-tasker with strong attention to detail
  • Strong analytical, reasoning, and reporting skills
  • Ability to work a flexible schedule to meet business and workgroup needs
  • Demonstrated success working in a fast-paced, dynamic work environment
Benefits
  • The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people's lives
  • The opportunity to work in a fast-paced environment with experienced industry leaders
  • Flexible time off, comprehensive health coverage, competitive salary, paid parental leave
  • Wellness benefits including access to mental health resources, virtual HIIT and yoga workouts
  • A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
dialer administrationIVR technologyACD technologycall routingcall recordingdata analysissystem integrationcampaign managementsoftware upgradesreal-time monitoring
Soft skills
attention to detailanalytical skillsreasoning skillsreporting skillscollaborationmulti-taskingflexibilitycommunicationdynamic managementproblem-solving
Certifications
Bachelor's degree