Compliance

• Assist the company’s Compliance Department in administering its complaint program
• Focus on regulatory complaint investigations and responses
• Monitor for incoming regulatory complaints through portals such as the CFPB
• Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB)
• Review and draft regulatory complaints for personal loan and credit card products
• Upload approved regulatory complaint responses to the applicable portal
• Assist Compliance Complaint Manager with trend identification
• Maintain and run bi-weekly Complaint Working Group meetings
• Own Complaint Working Group minutes and distribute to business unit leaders
• Track elevated issues and complaints for Compliance risk

Compliance Complaints Specialist

Senior Export Compliance Officer

Compliance Analyst, MS

GRC Analyst

Chief Compliance Officer – Retirement & Private Wealth

Senior Compliance Lead