Compliance Monitoring Specialist
DriveTime
SQL
Compliance Complaints Specialist
Prosper Marketplace
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $56,000 - $69,000 per year
Job Level
JuniorMid-Level
Tech Stack
SQL
About the role
- Assist the company’s Compliance Department in administering its complaint program
- Focus on regulatory complaint investigations and responses
- Monitor for incoming regulatory complaints through portals such as the CFPB
- Conduct the investigation of regulatory complaints (i.e. AG, CFPB, FDIC, and FRB)
- Review and draft regulatory complaints for personal loan and credit card products
- Upload approved regulatory complaint responses to the applicable portal
- Assist Compliance Complaint Manager with trend identification
- Maintain and run bi-weekly Complaint Working Group meetings
- Own Complaint Working Group minutes and distribute to business unit leaders
- Track elevated issues and complaints for Compliance risk
Requirements
- Bachelor’s degree
- 2+ years’ experience working on compliance-related matters for an FDIC-insured depository institution
- Experience handling customer complaints
- Good judgment
- Excellent interpersonal and communication skills
- Ability to work independently
- Highly organized and detail-oriented
- Strong service orientation
- Ability to operate in a fast-paced environment
- Basic SQL understanding a strong plus
- Financial services experience a strong plus
Benefits
- Flexible time off
- Comprehensive health coverage
- Competitive salary
- Paid parental leave
- Udemy access
- Childcare assistance
- Pet insurance discounts
- Legal assistance
- Additional discounts through Perkspot
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLregulatory complaint investigationsdrafting regulatory complaintstrend identificationcomplaint program administration
Soft skills
good judgmentinterpersonal skillscommunication skillsindependenceorganizational skillsdetail-orientedservice orientationability to work in fast-paced environment
Certifications
Bachelor's degree
