Compliance Analyst, Responsible Gaming
BetMGM
Switching
Compliance Complaints Manager
Prosper Marketplace
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $135,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Manage and take ownership of the compliance complaint program for all products.
- Ensures that all regulatory complaints are appropriately investigated and responded to timely.
- Reviews and delegates ownership of responding to regulatory customer complaints to a Compliance Complaint Specialist.
- Prepares monthly complaint reports along with executive summaries for all products and presents reports to bank partners and internal committees.
- Interfaces with business lines to identify issues and trends through regulatory complaints and work towards solutions.
- Interface with company partners on regulatory complaints, trends and remediation of identified compliance issues or risks.
- Assists business with operational compliance issues and questions and is the point person for Compliance with complaints.
- Actively manage a Compliant Specialist(s).
- Support the Deputy Chief Compliance Officer in interactions with senior management, partners, auditors, and examiners.
- Provide clear, candid, direct, and timely feedback across the organization regarding complaint related issues/trends.
- Maintain policies and procedures for all products for the Compliance Complaints Program.
Requirements
- Bachelor’s degree
- 5+ years’ experience working on compliance-related matters for a bank, fintech or similarly situated consumer financial institution, including experience dealing with federal financial statutes and regulations (*e.g. *TILA and Reg. Z, ECOA and Reg. B, UDAAP, Dodd-Frank, SCRA, MLA, FCRA, BSA, FDCPA, etc.)
- Experience handling customer complaints, especially elevated regulatory complaints.
- Good judgment and excellent interpersonal and communication skills
- Ability to work independently with strong attention to detail, multi-task, and complete assignments within the deadlines
- Be able to lead a team
- Must be highly organized, detail-oriented, and have a strong service orientation
- Ability to operate in a fast-paced environment
- Ability to recognize and focus on critical issues
- Flexibility to prioritize, balance, and respond to competing needs within the organization
- Superior written and verbal skills with a demonstrated ability to create processes and procedures
- Basic SQL understanding a strong plus
- Financial services experience a strong plus
Benefits
- Flexible time off
- Comprehensive health coverage
- Competitive salary
- Paid parental leave
- Udemy access
- Childcare assistance
- Pet insurance discounts
- Legal assistance
- Additional discounts through Perkspot
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance managementregulatory complaint investigationcomplaint reportingcustomer complaint handlingfederal financial statutesTILAECOADodd-Frankbasic SQLfinancial services experience
Soft skills
interpersonal skillscommunication skillsattention to detailleadershiporganizational skillsservice orientationjudgmentflexibilityability to work independentlyability to prioritize
Certifications
Bachelor's degree
