ProSource

Team Lead Manager

ProSource

full-time

Posted on:

Location Type: Remote

Location: Australia

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Job Level

Senior

About the role

  • Team Leadership & Oversight
  • First point of contact for offshore team issues (sick cover, escalations, approvals).
  • Oversee KPI reports, customer service performance, and recommend improvement plans.
  • Conduct performance reviews and track development.
  • Act as the daily connection for the Philippines-based team to maintain culture & engagement.
  • HR & Operations: Handle leave requests, sick days, and schedule management.
  • Minimize approval bottlenecks by holding equal decision-making privileges as Brisbane CS Lead.
  • Provide weekly KPI and performance reports directly to the client.
  • Marketing & E-commerce Support: Assist with Shopify store management and marketplace operations (David Jones, The Iconic, etc.).
  • Support marketing campaigns with reporting, execution follow-up, and KPI alignment (not content creation).

Requirements

  • Marketing Business Management Degree is preferred
  • Strong leadership, communication, and problem-solving skills.
  • Demonstrated experience managing remote teams.
  • Operational and e-commerce experience (Shopify preferred).
  • Strong Business Marketing knowledge (must understand the importance of profitability & KPI-driven campaigns).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI reportingperformance reviewsShopifye-commerce operationsmarketing campaign executiondata analysis
Soft Skills
leadershipcommunicationproblem-solvingteam managementcultural engagement
Certifications
Marketing Business Management Degree