ProSource

Virtual Assistant, Admin, Invoicing, Referral Coordination – NDIS, Aged Care

ProSource

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Manage incoming and outgoing emails, ensuring timely responses and follow-ups
  • Process and track client referrals; prompt completion of referral forms and assign them to the appropriate clinician
  • Monitor escalation reports and flag service delays or concerns
  • Schedule appointments and manage the directors calendar
  • Send assessment confirmations and appointment reminders to clients
  • Provide a daily summary of referrals, quotes, and outstanding actions via WhatsApp
  • Handle cancellations and rescheduling requests
  • Perform light reception tasks and respond to client enquiries
  • Generate and manage invoices in Xero across two separate business entities
  • Ensure accurate invoice submissions to prevent rejections
  • Process remittance advice and forward records to the bookkeeper
  • Liaise with providers for invoice clarifications and ensure clean reconciliation
  • Follow up on outstanding invoices and payments
  • Process contractor invoices in a timely manner
  • Send daily summaries of invoicing activity via email

Requirements

  • Strong administrative experience in NDIS or Allied Health settings (NDIS invoicing experience is essential)
  • Confident managing workflows independently and efficiently
  • Familiarity with using Xero across multiple entities
  • Highly reliable, detail-oriented, and responsive
  • Excellent written and verbal communication skills
  • Prior experience supporting Australian businesses or healthcare teams is highly regarded.
Benefits
  • Great team culture and strong support from leadership
  • Long-term opportunity with an established and growing Australian healthcare provider
  • Work remotely from anywhere in the Philippines
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
NDIS invoicinginvoice managementclient referrals processingappointment schedulingXero
Soft Skills
administrative experienceworkflow managementdetail-orientedreliablecommunication skills