proSenio

Call Center Agent – Employee

proSenio

part-time

Posted on:

Location Type: Hybrid

Location: Augsburg • Germany

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About the role

  • You are the primary point of contact for all customer inquiries and are responsible for telephone and written customer communications
  • You provide advice on our range of (care) aids and assist people who require help or care in finding the right product to make everyday life easier
  • You handle inquiries and orders professionally and respond to customer needs
  • You record care-relevant data in our CRM tool / Salesforce
  • You actively contribute to providing the best possible care for our customers and take an active role in the continuous development of our offerings
  • You actively and willingly participate in the improvement of internal processes and structures

Requirements

  • Ideally, you already have some experience in customer service
  • Desirable — but not mandatory — is experience in the healthcare sector (e.g., as a medical assistant)
  • You have a quick grasp, are reliable, and work carefully
  • You enjoy advising customers — customer consulting is your forte
  • Positive attitude and openness
  • Team player
  • You have excellent German language skills and a clear, articulate manner of expression both verbally and in writing
  • Confident use of PC and MS Office / CRM programs is a matter of course for you. Experience with Salesforce is an advantage but not a requirement
Benefits
  • Flexible working hours and the option to work remotely
  • A secure position in a fast-growing, socially relevant company
  • Supported company pension scheme and monthly tax-free benefits in kind
  • Flat hierarchies and an informal, first-name culture
  • 27 vacation days, increasing to 30 with continued company tenure

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecustomer consultingdata recordingCRMSalesforceMS Office
Soft skills
reliabilityattention to detailpositive attitudeopennessteam playercommunication skills