proSenio

Call Center Agent – Mitarbeiter

proSenio

part-time

Posted on:

Location Type: Hybrid

Location: Augsburg • Germany

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 €2,650 - €3,000 per month

About the role

  • You are the direct contact person for all customer concerns and are responsible for telephone and written customer communication
  • You advise on our range of (care) aids and help people in need of assistance and care find the right product to make everyday life easier
  • You correctly receive inquiries and orders and respond to customer needs
  • You record care-relevant data in our CRM tool / Salesforce
  • In your role you actively contribute to providing the best possible support to our customers and take an active part in the continuous development of our offering
  • You actively and willingly participate in the development of internal processes / structures

Requirements

  • Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
  • Desirable — but not a must — is prior experience in healthcare (e.g., medical assistant)
  • You have a quick grasp, are reliable and work carefully
  • You enjoy advising customers; consulting is your forte
  • Positive attitude and openness
  • Team player
  • You have very good German language skills and a clear, articulate manner of expression in speech and writing
  • Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage, but not a requirement
Benefits
  • A secure job in a growing and socially relevant company — located at the historic Martini Park in Augsburg
  • Flat hierarchies and informal (first-name) culture
  • Two days per week mobile working possible
  • 27 vacation days, increasing to 30 with continuous company service
  • Attractive bonus system in addition to the fixed salary
  • Sponsored company pension scheme as well as monthly tax-free benefits
  • Additional monthly tax-free benefits of up to €50 in the form of a SpenditCard
  • Your favorite beverage is on us

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceconsultingdata recordingCRMSalesforceMS Office
Soft skills
service-oriented mindsetreliabilityattention to detailpositive attitudeopennessteam playercommunication skills