proSenio

Customer Service Agent, B2C (m/f/d)

proSenio

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

About the role

  • You are the primary point of contact for all customer concerns and are responsible for phone and written customer communications
  • You advise on our range of (care) assistive products and help people who need assistance or care to find the right product to make everyday life easier
  • You professionally handle inquiries and orders and respond to customer needs
  • You record care-relevant data in our CRM tool / Salesforce
  • In your role you actively contribute to providing the best possible customer support and take an active part in the ongoing development of our offerings
  • You actively participate in and contribute to the improvement of internal processes and structures

Requirements

  • Ideally you already have some experience in customer service and a service-oriented mindset comes naturally to you
  • Desirable — but not required — is prior experience in healthcare (e.g., medical assistant / MFA)
  • You have a quick grasp of new information, are reliable, and work carefully
  • You enjoy advising customers; consultation is your forte
  • Positive attitude and openness
  • Team player
  • You have excellent German language skills and a clear, articulate way of expressing yourself, both written and spoken
  • Confident use of PC and MS Office / CRM programs is a matter of course for you. Knowledge of Salesforce is an advantage but not a requirement.
Benefits
  • Flexible working hours and the option to work remotely (mobile work)
  • A secure job in a fast-growing, socially relevant company located in the heart of Berlin (near S-Bahn Tiergarten, Charlottenburg)
  • Subsidized company pension scheme and monthly tax-free benefits
  • Flat hierarchies and first-name culture
  • 27 days of annual leave, increasing to 30 days with ongoing company tenure

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer serviceservice-oriented mindsetconsultationpositive attitudeopennessteam playerreliablecareful workquick grasp of new informationexcellent communication