ProScore Technologies

Customer Success Representative

ProScore Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $60,000 - $65,000 per year

About the role

  • Become a subject matter expert in ProScore’s AI-powered compliance solutions, understanding all capabilities and potential customizations.
  • Maintain in-depth knowledge of industry-specific terminology and best practices to effectively communicate with clients.
  • Develop a strong understanding of compliance matters relevant to ProScore’s industry, especially related to the IRA and other regulatory frameworks.
  • Serve as a trusted advisor between clients and the product team, documenting client feedback, product improvements, and pain points.
  • Engage with clients and their employees at all levels, from onsite personnel to C-suite executives, to build strong relationships.
  • Conduct virtual and in-person training sessions and system reviews for clients.
  • Collaborate closely with Product, Sales, and Support teams to meet client needs.
  • Manage client projects, ensuring successful completion and seamless implementation of ProScore’s AI-powered compliance tools.
  • Help clients identify and develop internal ProScore Subject Matter Experts (SMEs) or champions to foster deeper product understanding and engagement.
  • Maintain continuous, engaging communication with clients, providing timely guidance and assistance on how to leverage ProScore’s AI-powered tools.
  • Assist the VP of Customer Success in identifying and improving departmental efficiencies through better tools and processes.
  • Oversee day-to-day administrative duties, including managing timesheets, invoice preparation, billing accuracy, and resolving billing issues.
  • Prepare various reports, such as headcount or performance data, by pulling data from internal systems.
  • Assist with supplier enrollment in collaboration with the client's supply chain group and conduct new supplier orientations.
  • Act as the main point of contact for client communications, troubleshooting, and issue resolution, including managing functional email boxes.
  • Communicate regularly with project owners and ProScore Graduate Assistants (GAs) to ensure smooth operations.

Requirements

  • Customer-Facing Experience: Proven experience in customer success or similar roles, with strong client relationship-building skills.
  • Self-Starter: Forward-thinking, proactive, and a problem solver.
  • Effective Communication: Excellent verbal and written communication skills, comfortable with public speaking and conducting training sessions.
  • Multitasking: Ability to stay organized and manage multiple projects and clients simultaneously.
  • Industry Knowledge: Prior experience in SaaS, RegTech, or FinTech industries is preferred.
  • Bachelor’s Degree: Preferred, but not required.
  • Technical Proficiency: Familiarity with office software and browser configurations, with the ability to troubleshoot common client issues.
  • Strong Interpersonal Skills: Ability to hold technical conversations with clients at all levels, from on-site personnel to senior executives.
  • Public Speaking: Experience in conducting virtual and in-person presentations or training is a plus.
Benefits
  • Innovative AI-Powered Environment
  • Career Growth
  • Impactful Work
  • Collaborative Culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI-powered compliance solutionscompliance mattersproject managementdata reportingtroubleshootingSaaSRegTechFinTechclient trainingadministrative duties
Soft Skills
client relationship-buildingeffective communicationmultitaskingself-starterproblem solvingstrong interpersonal skillspublic speakingorganizational skillscollaborationengaging communication