Associate Vice President, Client Services – Private Equity
proSapient
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Manage a roster of key Private Equity clients with precision and attention to detail.
- Oversee multiple client workflows, ensuring projects are executed efficiently and at the highest standard.
- Identify opportunities for process improvement and operational excellence.
- Build and maintain strong, trust-based relationships with key stakeholders and clients.
- Serve as a consultative partner who anticipates client needs and provides solutions that enhance value.
- Partner with Commercial teams to identify and capture growth opportunities.
- Partner with the Commercial Department to identify new business opportunities aligned with company goals.
- Support quarterly and annual planning for your client portfolio, driving innovation and client satisfaction.
- Leverage proSapient’s full product suite to create cross-selling opportunities and strengthen client relationships.
- Translate business strategy into actionable plans that drive results.
- Lead, mentor, and inspire high-performing teams through effective coaching and communication.
- Foster a culture of accountability, collaboration, and client-first delivery.
- Set clear objectives aligned with company strategy and empower your team to achieve them.
- Provide hands-on coaching and mentorship to line managers, enhancing their people, client, and delivery skills.
- Collaborate with People & Talent teams on hiring, promotions, performance management, and succession planning.
- Foster a high-performance culture that celebrates excellence and encourages continuous learning.
- Ensure outstanding project delivery by setting and tracking KPIs that drive revenue and client impact.
- Regularly audit projects and identify areas for improvement.
- Champion new technology and process innovations within your team to boost efficiency and performance.
Requirements
- A minimum 5 years of experience in a client-facing delivery focused role, with demonstrated success of driving delivery & revenue led teams
- Strong experience working in a KPI or target led environment, with proven success achieving on delivery metrics
- Solid experience working with or for Private Equity firms, with a current knowledge of the industry and active relationships
- Previous experience in, or exposure to, Expert Networks or in a relevant market would be highly beneficial to the role
- Strong people leadership skills with experience managing and developing high-performing teams.
- Proven ability to drive revenue, manage complex client relationships, and deliver exceptional results in a fast-paced environment.
- A deep understanding of private equity, consulting, or professional services industries.
- Excellent communication, problem-solving, and relationship-building skills
Benefits
- A base salary + uncapped commission structure, that is designed to encourage and reward over performance – the sky is the limit!
- Extended Healthcare Plan
- Employee Assistance Program
- Tenure gifts to thank our loyal staff
- An enhanced maternity and paternity package
- 20 days annual leave each year
- A paid sick leave policy of up to 10 days annually
- Up to 20 remote working days annually
- A hybrid working model, featuring three days per week in our modern downtown Toronto office
- Team socials – from Pizza to Caribbean to Korean food, we love to encourage our team to get together and try new experiences together!
- The opportunity to create, lead or participate in one of our many ERG groups, to help drive diversity, inclusion and understanding across our business
- Corporate Events: from quarterly gatherings to our annual Christmas & Summer parties, we love to celebrate, collaborate and have fun together!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
KPI managementproject deliveryprocess improvementoperational excellenceclient relationship managementrevenue generationbusiness strategy executioncross-sellingcoachingmentorship
Soft skills
attention to detailcommunicationproblem-solvingrelationship-buildingleadershipcollaborationaccountabilityinnovationteam empowermentcontinuous learning