PROS

Customer Marketing Manager

PROS

full-time

Posted on:

Location Type: Hybrid

Location: Sofia • Bulgaria

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Own and operate the customer reference and advocacy program for PROS Travel.
  • Identify, recruit, and nurture customer advocates across Tier 1, 2, and 3 airline accounts.
  • Activate customer advocates across speaking engagements, industry events, awards programs, and peer-to-peer reference conversations in support of Sales and Customer Success.
  • Partner with Customer Success to surface measurable outcomes and convert them into compelling narratives.
  • Own the monthly customer newsletter and broader communications programs including webinars.
  • Support CAB and EAB program activities, assisting with logistics, content preparation, and follow-through.
  • Track and measure the impact of customer marketing programs, reporting on advocacy participation.

Requirements

  • 3+ years of experience in customer marketing, customer success, or a closely related B2B marketing function.
  • Proven experience building and managing customer reference and advocacy programs in enterprise environments.
  • Strong storytelling and writing capability, with experience developing case studies, testimonials, and customer-facing content.
  • Experience supporting ABM or named-account marketing programs with customer proof and reference assets.
  • Experience engaging customers in a professional capacity, with the ability to build relationships and identify advocacy opportunities.
  • Familiarity with Salesforce, CRM reporting, and marketing automation platforms.
  • Experience with monday.com or similar project management tools is a plus.
  • Strong cross-functional collaboration skills, with the ability to work across Sales, Customer Success, Product Marketing, and PR.
  • Airline or travel technology industry experience preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketingcustomer successB2B marketingcustomer reference programsadvocacy programsstorytellingcase studiestestimonialsABM marketingCRM reporting
Soft Skills
relationship buildingcross-functional collaborationcommunicationcontent preparationlogistics managementmeasurable outcomes trackingnarrative developmentcustomer engagementprofessional capacity interactionfollow-through