Support Engineer

• Provide timely answers to customers technical inquiries over email and phone
• Develop strong relationships with customers and partners through daily interactions
• Help customers get most of the products
• Ensure that all customer contacts are handled in an efficient, effective and customer-centric way
• Execute specific platform and software configurations
• Generate various reports
• Monitor applications performance via dedicated tools
• Maintain up to date knowledge of the tools and services provided by the company
• Write detailed descriptions of the investigations/actions performed
• Escalate complex inquires to peers and management
• Work on shifts

Customer Support Engineer

Technical Support

Junior Service Desk Support Engineer