Implementation Specialist

• Own client solution implementation, and act as the clients’ main point of contact during onboarding and implementation phases.
• Ensure client adoption of Propio localization solutions while meeting solution success criteria and shared expectations.
• Work with solutions architects to analyze requirements and while aligning with client current and future plans.
• Execute project plans containing the solution and implementation details, meet timelines, and minimize risk.
• Complete technology and systems configuration, systems integration, and setup workflows.
• Work closely with account management, clients, product management, and the AI & Data organization to ensure implementation of solutions.
• Collaborate closely with operations, to align on joint workflows and ensure solution efficiency and effectiveness.
• Lead solution implementations, ensuring client onboarding is smooth, scalable, and aligned with strategic goals.
• Prepare and conduct client and internal training to ensure adoption and client satisfaction.
• Manage client onboarding expectations and align on solution success criteria, and ROI.
• Create and update solutions’ documentation used by sales, clients, and support team.
• Meet established KPIs and success metrics for solution implementation, adoption, and client satisfaction.
• Complete all other tasks relevant for this role and assigned by the manager/supervisor

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