Revenue Operations Analyst

Prophix

Revenue Operations Analyst at Prophix optimizing Customer Success to drive revenue growth and improve operational efficiency. Combining analytical prowess, technical expertise, and process optimization skills.

Posted 7/8/2026full-timeEtobicoke • 🇨🇦 CanadaMid-LevelSenior💰 CA$60,000 - CA$80,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze customer retention, churn, and expansion trends across ARR, cohorts, segments, and lifecycle stages to surface risks, opportunities, and actionable insights for leadership.
Partner closely with Customer Success leaders and Managers to support QBRs, renewals, and account planning through data-driven insights, forecasts, and customer health analysis
Own and maintain ARR-related reporting (renewals, upsell, downsell, churn, GRR, NRR), ensuring accuracy, consistency, and executive-ready outputs.
Develop and maintain comprehensive documentation of revenue operations processes, guidelines, and policies
Uphold governance processes to ensure the integrity and accuracy of data across all systems
Support the month-end ARR close process by ensuring accurate processing, reconciliation, and alignment of customer revenue data.
Lead the selection and implementation of novel technologies and tools aligned with revenue operations objectives
Facilitate cross-functional projects and initiatives aimed at enhancing overall operational efficiency and fueling revenue growth
Maintain open communication channels with stakeholders from Finance, Customer success, Sales, Marketing, and other departments, fostering a cohesive feedback loop
Monitor system activity to ensure adherence to prescribed processes by all users
Maintain a holistic perspective of all business processes and user interactions within the system(s), discerning cross-functional impacts and recommending optimizations
Provide technical expertise and develop innovative solutions to address business challenges, conducting detailed analysis of technical and business requirements
Support ad hoc analysis and strategic initiatives across

Requirements

What you’ll need

Deep expertise in ARR and retention analytics, with a strong understanding of renewals, churn, expansion, GRR/NRR, and how customer behavior translates into revenue outcomes.
3-5 years of progressive experience in revenue operations, sales operations, or finance
Advanced analytical and systems proficiency, including CRM and CS platforms (e.g., Salesforce, Churn Zero) and data analysis/reporting tools (e.g., Excel, Tableau), with a strong focus on data accuracy and governance.
Exceptional communication and collaboration skills, with a proven track record of effective cross-team collaboration
Meticulous organization and attention to detail, coupled with the ability to manage multiple projects concurrently
Proactive problem-solving aptitude with a mindset geared towards continuous improvement
Comfort using AI tools responsibly to support tasks such as research, drafting, or data review
Ability to learn new tools and adapt as technology evolves
Curiosity and openness to exploring new approaches
Collaborative mindset when working with teams and technology
Must be legally entitled to work in the country where this role is located

Benefits

Comp & perks

Comprehensive health, dental, vision, and mental-health coverage
Retirement savings with employer contributions
Parental leave top-up
Annual wellness allowance
Generous paid time off including vacation and sick time
Social events, team activities, and opportunities to build community
Opportunities to participate in Environmental, Social, and Governance (ESG) initiatives
Quarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ARR AnalyticsRetention AnalyticsData AnalysisRevenue ReportingForecastingData GovernanceProcess DocumentationTechnical ExpertiseProblem-SolvingProject Management

Soft Skills

Communication SkillsCollaboration SkillsAttention to DetailProactive MindsetCuriosity