Account Manager

Prophetic

Account Manager expanding enterprise SaaS accounts for Prophetic’s AI platform serving real estate developers, homebuilders, and investors. Owning onboarding, renewals, retention, and account growth.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise SaaS account management, focusing on customer lifecycle management, revenue expansion, and strategic advisory roles. Proficient in utilizing data analytics and AI tools to enhance account health and drive growth.

Highest-signal resume keywords

Enterprise SaaS Account ManagementCustomer Lifecycle ManagementData AnalyticsStrong Communication SkillsOnboarding and Training

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthChurn ManagementROI DemonstrationsFeature Request SubmissionWorkflow Development

Soft Skills

Strategic AdvisoryCross-Functional CollaborationCustomer Advocacy

Tools & Technologies

AI ToolingAutomation ToolsDashboards

Industry Keywords

Real Estate SaaSConstruction SaaSHomebuilding SaaS

About the role

Key responsibilities & impact

Drive expansion revenue by geography and tier, including geography expansions and tier upgrades
Become a product expert and strategic advisor to enterprise accounts
Own renewals and proactively combat churn through ROI demonstrations, re-engagement, and account right-sizing
Own the full customer lifecycle for a book of enterprise accounts from sales handoff through onboarding, health, expansion, retention, and renewal
Lead hands-on onboarding and training, often in person, including travel to enterprise client sites
Work cross-functionally with engineering and product as the internal voice of the customer
Submit feature requests, resolve data-accuracy issues, and advocate for account needs on the product roadmap
Build and refine onboarding and enablement playbooks, questionnaires, account plans, workflows, and repeatable processes

Requirements

What you’ll need

5+ years in enterprise SaaS account management with mid-market or enterprise customers
Track record of growing a book of business and expanding account value
Strong communication skills, including communicating with C-suite stakeholders and translating needs into internal priorities
Comfort with data and dashboards, using analytics to track account health and growth
Comfort with AI tooling and automation tools in daily workflow
Experience in real estate, construction, or homebuilding SaaS is nice to have
Must be authorized to work in the United States without current or future employment visa sponsorship
Ability to travel to client sites for in-person onboarding and training

Benefits

Comp & perks

100% medical, dental & vision insurance coverage for you; 30% coverage for dependents
Competitive salary and meaningful early-stage equity
Unlimited PTO
Hybrid/Remote stipend
In-office perks: snacks, drinks, coffee, ping-pong table, and more — plus cuddles from Olive, our in-office Doberman!
Budget for intra-office travel
2–3 annual team meetups in person
AI-native workflows and AI tooling daily
Founder-led transparency
Real ownership and impact from day one