Customer Success Architect

Prophet

Customer Success Architect onboarding enterprise customers onto Prophet’s marketing decision platform in Southeast Asia. Coordinating data, modelling, deployment, and handover while shaping APAC onboarding processes.

Posted 8/12/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and implementation within SaaS environments, with a strong focus on stakeholder management and project coordination across diverse markets. Proficient in translating business needs into actionable data-driven insights while maintaining high customer satisfaction and timely delivery.

Highest-signal resume keywords

Customer Onboarding ManagementStakeholder ManagementProject CoordinationMarketing Data FamiliarityCultural Fluency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingProject ManagementData AnalysisMarketing AnalyticsDecision ScienceData Pipeline Understanding

Soft Skills

Proactive Problem-SolvingAttention to DetailOrganizational SkillsAutonomous OperationCollaboration Across Time Zones

Tools & Technologies

LinearNotionDigital Analytics Tools

Industry Keywords

SaaSMartechData AnalyticsMarketing Mix ModellingSoutheast Asia Market Experience

About the role

Key responsibilities & impact

Own customer onboarding end-to-end from kick-off through model deployment
Run governance, working groups, steering committees, and structured milestone check-ins
Partner with Data Scientists and Platform engineers to deliver committed timelines and scope
Coordinate collection of marketing spend, media exposure, and commercial data
Confirm data completeness, granularity, and integrity before modelling begins
Serve as the primary stakeholder contact during onboarding
Identify customer champions and decision-makers
Run written updates, structured check-ins, and action tracking across markets and cultures
Translate business questions into decision science use cases on Prophet
Frame platform expectations and ensure the first model reveal builds trust and momentum
Document and refine onboarding playbooks and create reusable customer-facing materials
Capture product feedback and expansion opportunities for the roadmap
Run structured handovers to ongoing Customer Success with context, open items, and stakeholder insights documented
Manage 6 to 8 concurrent onboardings
Meet time-to-value targets of model training within 6 weeks and deployment within 8 weeks of kick-off
Maintain onboarding customer satisfaction of 8.0+/10 and complete milestones and documentation on time

Requirements

What you’ll need

4+ years in customer onboarding, implementation, customer success, or consulting, ideally in SaaS, martech, or data/analytics
Proven ability to manage multiple complex projects simultaneously
Strong stakeholder management with marketing directors, CMOs, and commercial leads
Experience working with enterprise customers in Singapore and Southeast Asia
Cultural fluency across Southeast Asian markets
Sharp organisation and attention to detail
Proactive problem-solving approach
Comfort navigating ambiguity and messy or incomplete data
Ability to operate autonomously and collaborate across time zones with a Melbourne-based team
Familiarity with marketing data, including media spend, digital analytics, and commercial data, is a strong plus
Experience with Linear, Notion, or similar project management tools
Full working rights in Singapore
Background in marketing analytics, marketing mix modelling, or decision science is a bonus
Experience in a high-growth SaaS environment is a bonus
Additional regional languages beyond English are a bonus
Comfort with data concepts, including understanding data pipelines and source data quality

Benefits

Comp & perks

ESOP for a fast-scaling company
Opportunity to help open an entire region
Work alongside experienced platform, data, and decision science professionals
Direct, visible impact on customer outcomes and company growth
Shape Prophet's presence in Singapore and APAC from day one
Scale your impact as Prophet expands globally